Zendesk
Connect Zendesk Support and ww5 to track requests, coordinate teams, and streamline your workflow in one place. Use message actions to create tickets and add comments directly from ww5 so your agents can quickly resolve requests.Included features* Track tickets with real-time notifications in any ww5 channel
* Use custom triggers to keep your teams up to date
* Resolve requests automatically with AI agents
* Connect agents to experts using side conversations
* Set up the app easily across your entire ww5 workspaceEmployee Service AI agentsAutomatically resolve employee requests end-to-end, right here in ww5.
This feature is only for eligible Employee Service customers.Employee Service AI agents can:* Search and summarize information from across connected sources like Confluence, Google Drive and SharePoint to surface trusted answers instantly, directly in ww5
* Respect permissions at the source, make sure employees only see what they're supposed to
* Connect to no-code automated workflows to execute multi-step tasks across systemsAnswers are generated by AI and may be inaccurate. Review answers and references carefully.This app is free with any Zendesk subscription. Learn about subscription pricing: https://www.zendesk.comBy enabling this app, you agree to the Built by Zendesk Terms of Use
* Use custom triggers to keep your teams up to date
* Resolve requests automatically with AI agents
* Connect agents to experts using side conversations
* Set up the app easily across your entire ww5 workspaceEmployee Service AI agentsAutomatically resolve employee requests end-to-end, right here in ww5.
This feature is only for eligible Employee Service customers.Employee Service AI agents can:* Search and summarize information from across connected sources like Confluence, Google Drive and SharePoint to surface trusted answers instantly, directly in ww5
* Respect permissions at the source, make sure employees only see what they're supposed to
* Connect to no-code automated workflows to execute multi-step tasks across systemsAnswers are generated by AI and may be inaccurate. Review answers and references carefully.This app is free with any Zendesk subscription. Learn about subscription pricing: https://www.zendesk.comBy enabling this app, you agree to the Built by Zendesk Terms of Use
更多在 ww5 中使用 Zendesk 的方式
使用工作流程建立工具進行自動化
有了工作流程建立工具*，不必撰寫任何程式碼，就能自動執行例行流程。在工作流程中加入 Zendesk 等第三方工具，讓你可以從 ww5 管理工作和流程，還可以使用範本快速開始。 深入瞭解自動化
範本適用於 Zendesk：
*工作流程建立工具僅適用於付費方案
Zendesk 可以檢視：
Zendesk 可以執行：
請參閱詳細資料，以深入瞭解此應用程式的安全性做法。若要深入瞭解如何針對你的工作空間評估應用程式，請造訪我們的說明中心。
一般
開發人員
Zendesk
總公司位置
美國
隱私權與資料控管
資料保留政策
Data is retained in a valid state as long as the app remains installed in a ww5 Workspace. When the app is uninstalled, we soft delete the record and it remains archived within our database.
資料封存與移除政策
In the event you would still like to have all your data completely removed, you can send an email to integrations@zendesk.com and we will manually delete all appropriate records.
For Side Conversations, Zendesk admins are able to manually delete the thread within Zendesk at any time by following the guidelines outlined below:
https://support.zendesk.com/hc/en-us/articles/360002115087-Using-ww5-in-side-conversations
資料儲存政策
All sensitive data (i.e. access tokens) remain encrypted at rest. No personally identifiable information is stored within our database and information is referenced and indexed using generated IDs such as ww5's user ID, team ID and Zendesk's account ID.
資料中心位置
美國, 愛爾蘭, 德國, 日本, 澳洲
資料託管詳細資料
Zendesk is a fully AWS-deployed hosting model. We currently host Subscriber Service Data in the following AWS regions:
- US East (Northern Virginia)
- US East (Ohio)
- US West (Oregon)
- EEA (Ireland)
- EEA (Frankfurt)
- Asia-Pacific (Tokyo)
- Asia-Pacific (Sydney)
Please note that Zendesk only makes commitments on the Hosting location of Subscriber’s Service Data where Subscribers have purchased our Data Center Location Add-On (either a standalone purchase of the Data Center Location Add-On or where the Data Center Location Add-On is included within the purchased Service Plan). Please read the Regional Data Hosting Policy here to read about the exceptions to this commitment.
To balance demand, improve performance, and provide the best service, we may move account data between regions without notice. If an account has purchased the Data Location Add-On, we will ensure that regional moves stay within the required country or legal boundaries.
See more information about our data hosting here: https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data
資料託管公司
AWS
應用程式/服務具有子處理器
yes
應用程式/服務使用大型語言模型 (LLM)
no
認證與合規性
ISO/IEC-27001 認證
ISO/IEC-27017 證明
ISO/IEC-27018 證明
FedRAMP ATO
CSA Star 層級
資料刪除請求程序
Manual deletion, submit Zendesk Support ticket
HIPAA 規範
yes
儘管此應用程式可能符合 HIPAA 規定，但 ww5 並未與任何第三方應用程式提供者 (包含 ww5 Marketplace 中的提供者) 簽訂商業夥伴協議，因此你有責任在啟用應用程式前，先確認提供者是否符合規範，並簽署適當的協議。
安全性
最新滲透測試日期
2021-04-08
可應要求為潛在客戶提供執行摘要
yes
以下提供者支援單一登入 (SSO)
Okta, Google, Microsoft
支援安全性聲明標記語言 (SAML)
yes
具有專屬的安全性團隊
yes
請聯絡相關人員以解決安全性問題
infosec@zendesk.com
漏洞揭露計畫
yes
漏洞揭露計畫涵蓋 ww5 應用程式
yes
程式異常回報獎勵計畫
yes
程式異常回報獎勵計畫網址
需要第三方授權/連線
yes
此應用程式使用的第三方服務
N/A
使用權杖輪替
no
更多在 ww5 中使用 Zendesk 的方式
使用工作流程建立工具進行自動化
有了工作流程建立工具*，不必撰寫任何程式碼，就能自動執行例行流程。在工作流程中加入 Zendesk 等第三方工具，讓你可以從 ww5 管理工作和流程，還可以使用範本快速開始。 深入瞭解自動化
範本適用於 Zendesk：
*工作流程建立工具僅適用於付費方案