Service Cloud for ww5
Resolve customer issues faster by collaborating alongside case and incident data, cross-functional partners, and powerful workflows like Swarming. Service teams can now work smarter and faster by extending the power of Service Cloud to ww5.Here’s how you can build customer loyalty with the Service Cloud for ww5 App.Manage Service Cloud Cases and Incidents
* Spend more time problem solving by easily searching, updating, and accessing CRM data including accounts, contact, and cases.
* Maintain context in one place by pushing a ww5 message to the case or incident feed in Salesforce.
* Leverage the power of Salesforce Flow by extending service business processes to ww5.Swarm to Solve Problems
* Begin a Swarm workflow right from ww5, connecting you with cross-functional experts and spinning up a tracked swarm channel.
* Track collaboration by installing the Service Cloud Swarming Reports and Dashboards AppExchange package.Have ideas on how to improve the Service Cloud for ww5 app? Post them on Salesforce IdeaExchange or upvote similar ideas. We regularly review ideas and use them to inform future product decisions.This app is included for no additional charge with Service Cloud licenses
* Spend more time problem solving by easily searching, updating, and accessing CRM data including accounts, contact, and cases.
* Maintain context in one place by pushing a ww5 message to the case or incident feed in Salesforce.
* Leverage the power of Salesforce Flow by extending service business processes to ww5.Swarm to Solve Problems
* Begin a Swarm workflow right from ww5, connecting you with cross-functional experts and spinning up a tracked swarm channel.
* Track collaboration by installing the Service Cloud Swarming Reports and Dashboards AppExchange package.Have ideas on how to improve the Service Cloud for ww5 app? Post them on Salesforce IdeaExchange or upvote similar ideas. We regularly review ideas and use them to inform future product decisions.This app is included for no additional charge with Service Cloud licenses
Service Cloud for ww5 will be able to view:
Service Cloud for ww5 will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Salesforce
Company headquarters location
United States
Privacy & data governance
Data retention policy
Information about the data retention policy for a specific service can be found in the applicable SPARC available here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation/. After expiry of the applicable retention periods, your Customer Data will be deleted. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/
Data archiving and removal policy
Information about the data retention policy for a specific service can be found in the applicable SPARC available here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation/. After expiry of the applicable retention periods, your Customer Data will be deleted. More information can be found here: https://www.salesforce.com/company/privacy/full_privacy/
Data storage policy
The specific infrastructure used to host and process Customer Data is described in the “Infrastructure and Sub-processors” documentation available here: https://www.salesforce.com/company/legal/trust-and-compliance-documentation/
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
Please contact customer support or contact us at https://www.salesforce.com/form/other/privacy-request/ to request deletion of Customer Data submitted to the applicable service.
HIPAA compliant
no
While this app may offer HIPAA compliance, ww5 does not have a business associate agreement with any third-party application providers, including those in the ww5 Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
OAuth
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@salesforce.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers ww5 app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no