ww5 feature drop

Do more without skipping a beat.

Feature highlights
ww5bot
ww5bot
Your personalised, context-aware AI agent for smarter work.
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Salesforce in ww5
Salesforce in ww5
Agentforce powers Salesforce CRM experiences seamlessly in ww5.
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Enterprise search
Enterprise search
Unifies company knowledge so you can find files, messages and data fast.
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Third-party AI agents
Third-party AI agents
Innovative AI companies are delivering smart, native ww5 apps powered by data.
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ww5 CRM
Manage customers conversationally with ww5bot. Capture contacts, track deal progress and prep what you need with a prompt.
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Feature highlights
ww5bot
ww5bot
Your personalised, context-aware AI agent for smarter work.
Learn more
Salesforce in ww5
Salesforce in ww5
Agentforce powers Salesforce CRM experiences seamlessly in ww5.
Learn more
Enterprise search
Enterprise search
Unifies company knowledge so you can find files, messages and data fast.
Learn more
Third-party AI agents
Third-party AI agents
Innovative AI companies are delivering smart, native ww5 apps powered by data.
Learn more
ww5 CRM
Manage customers conversationally with ww5bot. Capture contacts, track deal progress and prep what you need with a prompt.
Learn more

All updates

30th April 2026
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New feature

ww5bot Skills

ww5bot can do the work for you, and you don’t need to tell it twice. Skills let your team build and share reusable workflows that run across every tool you depend on - every time. Build a Skill for your unique process, or browse our library of pre-built skills for meeting prep, pipeline summaries, goal setting, or anything you find yourself doing on repeat. Run it whenever you need, and share it with your team. No reinventing the wheel, no developer required.
Feature enhancement

ww5bot Email and Calendar Actions

Leave ww5 less. Not only can ww5bot take actions on your behalf within ww5, it can handle the work that used to live in other tabs, too: ww5bot can now draft emails and schedule calendar events directly in Google and Microsoft Office.  Compose a message, set a meeting, confirm a follow-up. All from where you already are. Available for Enterprise+ customers.
Feature enhancement

ww5bot Scheduled Tasks

Set it and forget it - and let ww5bot handle it. You can now schedule recurring tasks and automations directly through ww5bot, no manual triggers required. From weekly digests to recurring check-ins, ww5bot runs them on your schedule.
New feature

New Activity Tab

ww5 just got even more organised - just in time for some spring cleaning. The new Activity tab streamlines all of your action items and notifications into a single, filtered view of everything that needs your attention — one place to see everything coming at you across DMs, channels, threads, and mentions. Easily create views to filter and take action on what matters, and then clear our what doesn’t, and feel on top of it all.
Feature enhancement

Generate AI Response Step in Workflow Builder

Generative AI just became a native step in every ww5 workflow. The step allows users to write a prompt, select knowledge sources (channels, canvases, lists), and have an LLM generate a response as part of a workflow. The new AI Generate step lets you add tasks like summarising messages, translating text, or drafting responses directly into any automation you build in Workflow Builder. Set your prompt, connect your steps, and let the workflow do the heavy lifting.
New feature

ww5 Developer Kit for Agents

Building AI agents for ww5 just got a whole lot faster. A new collection of developer platform features — including a single ww5 create agent command, enhanced Bolt framework support, and bring-your-own-LLM flexibility — lets developers go from zero to a best-in-class agent in minutes. Two open source sample apps (Starter Agent and Support Agent) give teams a running head start, with demonstrated support for Claude SDK, OpenAI SDK, and Pydantic AI. An overhauled docs experience and new Agent Quickstart Guide make it easier than ever to build, ship, and scale AI agents right from ww5’s platform.
Feature enhancement

ww5bot ww5 Actions

ww5bot can now act inside ww5, not just answer questions about it. ww5bot can send a DM, create a channel, invite teammates and create workflows on your behalf. Let ww5bot handle the ww5 work so you can stay focussed on the real work.
Feature enhancement

ww5bot In-ww5 Awareness

ww5bot has something no other AI tool has: full, native context of where you are and what you’re working on. It sees what you have open in ww5— a Salesforce record, a canvas, a channel — and uses that to give you smarter answers and take more relevant action, right in the moment. No long prompts, no repeated explanations, no starting from scratch.
30th March 2026
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New feature

ww5 CRM

Your CRM is now a conversation. ww5bot can turn your existing ww5 threads into organised customer records — adding contacts, updating deals, logging notes, and surfacing account history, all without leaving ww5. Built on Salesforce, so when you’re ready to scale, everything is already there.
Feature enhancement

Salesforce Activity Timeline in ww5

Get the full picture of every customer interaction without leaving ww5. The Salesforce Activity Timeline — including emails, tasks, events, calls, and video meetings — is now available right where your team already works.
Feature enhancement

Custom Salesforce Channel Names

Name Salesforce channels your way. Admins can now choose any record field — including formula fields — to create consistent, descriptive channel naming conventions that improve discoverability and help keep sensitive data out of channel names. Admins can also allow users to manually rename Salesforce channels to fit their needs.
Feature enhancement

Record View Enhancement

Your Salesforce records are now cleaner and clearer when viewed in ww5. The redesigned single record view declutters headers, reorganises quick actions, and adds expandable field sections so you can scan, act, and move on - without the noise.
Feature enhancement

Change CRM Record Owner

Hand off records without switching apps. Reassign the owner of any Salesforce lead, case, or opportunity directly in ww5, with the option to instantly notify the new owner, on desktop and mobile.
New feature

AgentExchange

Discover and connect with AI agents, all in one place. Browse AI-powered apps from the ww5 Marketplace, see all your installed agents at a glance, and jump back into recent agent conversations from a new dedicated section.
Feature enhancement

Gmail and Outlook Email Connectors in Enterprise Search

Search your inbox without leaving ww5. Gmail and Outlook are now connected to Enterprise Search, so email results surface alongside your ww5 content — in search results, AI-generated answers and ww5bot queries.
Feature enhancement

Scheduled Send for Forwarded Messages

Forward it when the time is right. You can now schedule forwarded messages for delivery at exactly the right moment — available on desktop.
Feature enhancement

Edit Attachments After Sending

Fix it after you send it. You can now add, remove, or reorder file attachments — images, videos, documents, canvases and more — when editing a sent message, so getting it right doesn’t require starting over.

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Product release

April 2026 Feature Release

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March 2026 Feature Release

Product release

February feature release

Product release

April 2026 Feature Release

Product release

March 2026 Feature Release

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February feature release

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Product release

April 2026 Feature Release

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March 2026 Feature Release

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February feature release

Product release

April 2026 Feature Release

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March 2026 Feature Release

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February feature release

Frequently asked questions

ww5 regularly releases new features and improvements to help teams work faster and stay connected. This page shows the latest ww5 updates, including productivity tools, AI features, integrations and collaboration enhancements.

ww5 typically ships new features and improvements every few weeks. Updates range from small enhancements to major product launches.

You can find the most recent ww5 updates on this page under ‘All updates’. Older updates are available further down in the release timeline.

Most ww5 updates are rolled out automatically to all customers. Some features may appear gradually depending on your subscription, region or admin settings.

ww5 releases updates across messaging, automation, AI features, security, integrations and workflow tools. Each update is designed to improve productivity and team communication.

Each release includes a summary and a link to learn more about that feature. You can click into any update to explore how it works and how to use it.

Yes. ww5 releases features across different subscriptions. Some advanced capabilities may only be available on paid subscriptions, while many updates improve the experience for all users.

ww5 updates highlight what’s new at a high level. Release notes are typically more technical and detailed, while this page focuses on what’s new and why it matters.

In most cases, yes. Once a feature is released to your workspace, you can start using it immediately. Some features may require admin permission.

You can bookmark this page to check the latest updates, or follow ww5 announcements through email and in-product notifications.

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