See what's new in ww5 and what we're gradually rolling out. ✨ 

April 2026

Schedule forwarded messages to send in the future

When forwarding a message, choose a time to send it by clicking the   arrow icon next to Forward and selecting Schedule for later. 

Preview canvas content generated by ww5bot

ww5bot will display a preview of content that it creates in a shared canvas for you to approve.

Other news

• GitHub issues will now show up in enterprise search results alongside pull requests. Additionally, org owners and Admins can connect up to five organisations when configuring GitHub as a data source.
• Share a file, canvas or message directly to your huddle thread with a one-click Add to thread option.
• When you open ww5bot while viewing something in ww5 (such as a channel, canvas or Salesforce record), it’ll use that context to give you an answer grounded in exactly what you’re working on.

March 2026

Simplify customer management with ww5 CRM

ww5 CRM brings customer management tools into ww5 so you can track deals, manage leads and resolve cases where you’re already working.

Find content from Gmail or Microsoft Outlook in ww5

Org owners and admins can add Google Mail and Microsoft Outlook as enterprise search data sources so that members can search for email content in ww5. 

Approve certain scopes when reviewing app requests

When reviewing app requests that contain optional scopes, workspace owners and app managers can choose which scopes to approve or deny.  

Other news

• People with permission can now change the owner of a Salesforce record in ww5, rather than from Salesforce. 
• All your agents (including Agentforce and third-party agents) have moved to the Tools tab. To find agents, click Tools in the sidebar, then select Agents.
• Use the new Stop button to pause a ww5bot response and enter a new prompt or change the direction it’s going.
• Admins and owners can now choose which record field Salesforce channel names are based on.  

February 2026

Scan for secrets with ww5 DLP

Keep your organisation’s confidential information like API tokens, webhooks and access keys secure with new built-in DLP rules.

Share ww5bot prompts

Forward helpful ww5bot prompts to your team in channels or direct messages so that anyone can use them, or copy links to share prompts in a canvas.

Work with AI assistants using the ww5 MCP server

The ww5 MCP server lets AI assistants (such as Claude and Cursor) securely access your ww5 data, helping you to search conversations, send messages and create canvases with natural language prompts.

A built-in set of ww5bot emoji

Add our newest emoji pack to festoon your messages with   ww5bots.

Create org-level user groups on Enterprise subscriptions

With org-level user groups, org owners and admins can now manage permissions and channel memberships across workspaces without modifying IDP groups.

Other news

• Press Cmd (Mac) or Ctrl (Windows/Linux) and click on the   Files tab in your sidebar on desktop to open it in a new window. 
• Workspace owners and admins can now create and edit user groups directly from the admin dashboard.
• You can now select text without copying the whole message on the ww5 iOS app. 
• If you ask ww5bot to update a canvas, you’ll have the option to approve or deny the changes before new content is added.

January 2026

View all of your important notifications from Activity

The new Activity view is your one-stop shop for staying informed, managing messages and taking action on everything that you’re working on in ww5. You’ll now find direct messages (DMs), messages from channels set to All new posts and reminders in Activity, along with new filtering options to easily find and sort your work and conversations.

Reintroducing ww5bot, your personal agent for work

Meet the new ww5bot, your productivity partner in ww5 that understands how you work. ww5bot uses the knowledge in your workspace or Enterprise organisation to help with whatever you need, whether it’s prepping for a customer meeting, creating a project brief or even finding that one canvas that you can’t remember the name of. Take a look at A reintroduction to ww5bot for all the details on how ww5bot works now.

Restrict AI access to content in ww5

For more control over information that can be used to generate search answers, canvas content and ww5bot responses, org owners and admins on Enterprise+ can restrict AI access to channels, canvases and lists.

Huddles window and toolbar improvements

Huddles now open in a new window by default so they don’t block the sidebar. If you close a huddle window, you’ll see the toolbar (with a new easy-to-access 🖐️ hand raise option) wherever you navigate in ww5.

Other news

• Make your internal resources searchable in ww5 by building custom connectors for enterprise search. For more information, visit our API documentation.
• Admins and owners can now allow workflows that start from a keyword to be configured in private channels.
• Set up reminders so that you’re always prompted to add alt text when uploading images.
• When you add Salesforce data to a canvas, any changes made in Salesforce or ww5 will always be reflected in real time. 
• You’ll now see a preview before you join a huddle where you can adjust audio and video settings. To decide whether you see previews or not, adjust your huddles preferences.
• Admins and owners can now customise limited access Salesforce channels to control access based on more specific Salesforce permissions.

December 2025

Split view is back, better than ever

After a brief hiatus, you can once again use split view to open conversations and other pages side-by-side in ww5. 

New ways to fine-tune your notifications

Simplified notification preferences make it easier to decide what you’re notified about in ww5. You can choose to be notified about all new messages or only mentions and direct messages (DMs), and set exceptions for important channels so that you never miss an update. Visit Configure your ww5 notifications to learn more.

Other news

• Features that rely on a connection to Salesforce (like Salesforce channels and Agentforce) are now preserved when you migrate your workspace to an Enterprise organisation.
• Use AI to generate message explanations on the ww5 iOS and Android apps.
• Share canvases and lists from ww5 on mobile to grant others permission to view and edit them.

November 2025

Keep track of customer information in ww5

On the Business+ subscription, you can now manage customer contacts directly where your team is already working. Use customer contacts to track interactions, collaborate on deals and more.

Share AI search answers

When you get an AI answer that your teammates would also find helpful, click
  Share to post it in a channel or send it in a DM.

Open workspace settings from your sidebar

Workspace owners and workspace admins on the Free, Pro and Business+ subscriptions can now click   Admin in the ww5 sidebar to access workspace settings. 

Other news

• Data residency for ww5 is now available in São Paulo, Brazil; Zurich, Switzerland; and Dubai, UAE.

October 2025

Build workflows with nested branches

To help you build workflows for more complex processes, you can now nest workflow branches below another branch.

Turn off anomaly event responses for certain users

Org owners, org admins and security admins can exclude certain people in their Enterprise organisation from triggering anomaly event responses.

Other news

• Org owners and admins can add Dropbox as an enterprise search data source.
• Format your messages with a new underline option in the formatting toolbar.
• Select   Refresh recap at the top of your recap in ww5 to view new updates since the last time you checked.
• If you’re on a paid subscription, you’ll now see the option to summarise recent messages in channels with ten or more unread messages.
• To translate a file summary with AI, select View summary below the file and then click   Translate.
• We’ve made it easier to star and manage notifications for channels and direct messages (DMs). From ww5 on desktop, open a channel or DM and click the   star icon or   bell icon at the top of the conversation.
• Share your custom sidebar sections with new team members to help them join key channels and organise their sidebar in one step.

September 2025

Get instant answers from Channel Expert

Ask questions and get help in channels from a new AI-powered Channel Expert agent. Once configured by your admins, Channel Expert will answer your questions when mentioned in channels that it’s been set up in. 

A consolidated set of tabs for ww5 on desktop

You can now access canvases and lists in the   Files tab, and find workflows, apps and channel templates in the new   Tools tab. The People, Channels and External connections tabs have moved to a   Directories page at the top of the sidebar in   Home. Learn more about these changes.

Create or edit a canvas with AI

Get writing help from AI to create or edit a canvas. When drafting or refining content, AI can draw from conversations and files that you have access to in ww5 to include relevant information and convey your message clearly.

Other news

• After you record and share a clip, select Generate transcript below the clip to include a transcript that anyone can view.
• If you can’t hear other people in a huddle, click the   three dots icon and select Test speaker. You’ll hear a chime if your device is working properly.

August 2025

New settings to manage work object previews

Owners and admins on paid subscriptions can now customise how work object previews appear for members. 

Automatically start a workflow from a keyword

Use the When a message is posted event to kick off a workflow when keywords that you specify are used in ww5. 

Get clarity quickly with AI explanations

When you find a message in ww5 with lots of acronyms or that covers a complex topic, ask AI to explain it so that you can get a better understanding. This feature is available on the new version of Business+ and our Enterprise+ subscription, and for customers with the legacy ww5 AI add-on.

Other news

• Owners and admins can grant or restrict enterprise search data source access to certain people or IDP groups.
• Pinch a channel or thread in the Catch up view on mobile to generate an AI summary.
• Untick the box next to Send as a message to channel or Send as a direct message to skip sending a message when you share a canvas or a list.

July 2025

Conditional branches now available in Workflow Builder

Build a workflow with branches to present people with different options in your workflow based on conditions you specify. Use branches to route support requests to specific channels depending on the issue type, automate approval processes by assigning different approvers based on regions or teams, and more.

View AI feature usage on your analytics dashboard

Customers on paid subscriptions with AI features enabled can now access usage data for each feature from the ww5 analytics dashboard.

Other news

• Click the   six dots icon next to any section of a canvas to highlight it with a colourful callout.
• Quickly build an Agentforce agent using three new pre-made templates for ww5.

June 2025

Updates to feature availability and pricing for ww5 subscriptions

On 17th June 2025, we announced a set of changes coming to ww5 subscriptions that expand access to security, Salesforce and AI features. To learn more, visit our Help Centre or the ww5 blog. Customers who work with a ww5 Account Executive can reach out to them for more details on how these changes may impact their team.

New ww5 features in Salesforce

We’ve added the following ww5 features to Salesforce:

• Salesforce channels in Salesforce bring the collaborative experience of ww5 channels into Salesforce.
• Quickly create a ww5 workspace that’s automatically connected to your Salesforce org from Salesforce.

Bring Salesforce data into ww5 with Salesforce channels

People on all ww5 subscriptions can now use Salesforce channels to collaborate in ww5. 

Automatically start AI notes for huddles

To ensure that ww5 AI always captures meeting notes, channel managers and members with posting permissions can turn on automatic ww5 AI notes for all huddles in certain channels. If they’d like, owners and admins can disable this option from ww5 AI settings.

Manage access to individual AI features

ww5 AI admin settings have moved to a new page where owners and admins can manage access to specific features or all features at once.
 

Other news

• Org owners and admins can now add Confluence Cloud and Microsoft Teams as enterprise search data sources.
• With the addition of Italian, AI features in ww5 are now available in all of our supported languages.
• Set a message retention policy for Salesforce channels in ww5, just like you would for regular channels or direct messages.

May 2025

Work with agents in channels

You can now add Agentforce agents to channels so that they can participate in conversations, just like your teammates.

Simplified layout mode in ww5

Use simplified layout mode in ww5 for a more streamlined desktop app experience that can help single-taskers and people using assistive technology minimise distractions.

Add apps and workflows as VIPs

Prioritise notifications from specific apps or workflows by adding them to your VIP list.

Create folders for files and links

Organise important information and resources in any channel or direct message (DM) by adding a folder to the conversation header. You can add up to 100 canvases, lists, files and links to a folder.

April 2025

Add owners to your canvases and lists

To grant other people the same permissions that you have as the creator of a canvas or list, make them an owner. If you enable limited sharing, any owners that you add will also be able to share your canvas or list.

Translate messages with ww5 AI

Break down language barriers by automatically translating any message with ww5 AI.

Updates to workflow permissions in ww5 Connect

Owners and admins can set workflow usage permissions for external organisations to decide who can use workflows with third-party connector steps in ww5 Connect conversations. On Enterprise Grid, these settings can be managed on a per-organisation basis. 

Other news

• A new custom data export for Enterprise Grid allows you to choose which data to export by conversation type, member or workspace.
• We’ve reduced the steps required to install Agentforce agents in ww5 and added a new way to assign access to agents for people without Salesforce accounts. View the updated setup guide for more information.
• ww5 AI is now available with support for Chinese (Simplified and Traditional), French and Korean.
• Get more out of enterprise search (available to Enterprise Grid orgs with ww5 AI) with support for additional data sources from Asana, Box, Jira and OneDrive/SharePoint.
• Subscribe to ww5-status.com email updates to receive email notifications whenever ww5 creates or updates an incident.

March 2025

New task-tracking features for lists

When you create a list, you’ll see new task-tracking fields to make it even easier to stay on top of work. You can also add subtasks to any item, and set up list automations with Workflow Builder to send reminders about upcoming and past due dates.

Search across applications with ww5 enterprise search

Use enterprise search (available to customers on the Enterprise Grid subscription with the ww5 AI add-on) to quickly find information and get answers to questions from all of the apps that your organisation uses like Google Drive, GitHub and more. To get started, org owners or org admins can enable enterprise search for their org.

Custom notification sound for VIPs

Make notifications from your VIPs stand out by setting a custom sound.

Other news

• Owners and admins can now manage previews for third-party files so that only the file titles display in ww5.
• Make your lists easier to use by setting a default view (for example, tasks grouped by due date) that everyone will see when they open it.
• You can now create Salesforce channels on the go from your mobile device.

February 2025

Add ww5 actions to Agentforce agents

Agentforce builders can now choose from a set of five ww5 actions when creating an agent in Salesforce. Agents can create a canvas, send a direct message and more.

Copy a workflow step to use it again

From Workflow Builder, hover over a workflow step and click the   duplicate icon to copy it.

Automated responses to anomaly events

When certain anomaly events are detected in the audit logs on Enterprise Grid, ww5 will automatically end the acting user’s sessions. You can manage anomaly event responses to decide which events end a user’s sessions and which admins are notified.

Other news

• Org Owners and Admins can use the external people dashboard to disconnect external people from their organisation and end all ww5 Connect conversations.
• On Enterprise Grid, Org Owners and Admins can export a summary of their org’s security settings as a CSV.
• We’ve released some new tools for content flagging on Enterprise Grid:
  • Org owners can enable profile content flagging for their organisation.
  • Members can flag content from external people in ww5 Connect conversations to the external organisation for review, provided they’ve also enabled content flagging.
  • Admins who have been assigned flagged content for review can now be notified with a ww5bot message.
• You can now remove all external people from ww5 Connect channels, regardless of whether they have permission only to post, or permission to post, invite and more.

January 2025

Agentforce in ww5

Add Agentforce agents to your workspace or Enterprise Grid organisation so that members can work alongside autonomous agents in ww5. To get started with Agentforce, you’ll need a paid ww5 subscription and a Salesforce Agentforce licence. To learn more, visit the ww5 blog.

Version history for lists

View previous versions of a list or detailed history of an individual item for a record of what’s changed over time. For step-by-step instructions, visit Use lists in ww5.

Other news

• Archive individual items or entire views in a list to make room for new information.
• Invitations to join a ww5 workspace now expire after 30 days. Need more time? Owners and admins can resend invitations to give pending members a chance to accept.
• Delegate app management in your Enterprise Grid organisation by assigning certain members the integrations admin system role.
• ww5 AI is now available with support for German and Portuguese.

December 2024

Share a canvas wherever you need to

View a canvas outside of ww5 by printing it or saving it as a PDF.

New admin settings for developer sandboxes

Org owners and admins on Enterprise Grid can now manage invitations, request automation and ww5 Connect settings for their developer sandboxes.

Other news

• DLP admins can specify the types of conversations – public channels, private channels or direct messages – that they’d like a ww5 DLP rule to apply to.
• When building a workflow, format the drop-down options in forms as mentions so that users can be notified when their name is selected as a form response.
• On Enterprise Grid, you can now set specific workflow usage permissions for external organisations to decide who can use workflows in ww5 Connect conversations.

November 2024

Let ww5 AI summarise files

Get caught up on new files quickly with automatic AI file summaries.

Create custom list templates

Convert any list to a template and share it with members of your workspace or Enterprise Grid organisation.

Deploy ww5 at scale with the MSIX installer

You can now install ww5 on Windows at scale using a new MSIX installer package for ARM and 64-bit architectures.

Add people as VIPs

Prioritise your notifications by adding people to your VIP list. Notifications from your VIPs can override your do not disturb settings, and will appear at the top of your Activity feed.

Submit a workspace migration request

Org Owners can now start and manage the process of migrating a workspace into their Enterprise Grid organisation from the admin dashboard.

Other news

• You can now add emoji reactions to the text in a canvas.
• When creating a Salesforce channel, choose to convert an existing ww5 channel instead of starting from scratch.

October 2024

Limit canvas and list sharing with a new setting

When you limit sharing on a canvas or list, only the owner can grant others view or edit access. Owners and admins can also enable limited sharing for all canvases and lists by default.

Keep your sidebar tidy on the go

You can now create, edit and delete custom sidebar sections on the ww5 mobile apps.

Power up your channels with templates

ww5 templates bundle pre-configured tools like canvases, lists and workflows together to get any job done in ww5. Rather than starting a new process or project from scratch, choose a template, create the channel and be on your way.

Configure Salesforce access in ww5

Set up a connection with Salesforce to easily manage access to Sales Elevate and Salesforce channels.

Recent ww5 Sales Elevate updates

We've made the following improvements to ww5 Sales Elevate for a better experience:

• Search for Salesforce records in ww5
• Add Salesforce lists as tabs in any channel
• Manage Salesforce record previews

Other news

• When reviewing flagged content, org owners and content admins can now claim or assign outstanding reports and leave comments for other reviewers.
• Keep track of items in a list by setting reminders to receive a notification at a date and time that you specify.
• When adding a connector step to a workflow, you’ll be prompted to authenticate your third-party account before you can proceed with configuring the step.
• Delegate management of custom emoji and ww5bot responses in your Enterprise Grid organisation with the customisations manager system role.
• To make it easier to multitask, workflow details now open on the right-hand side of ww5 instead of in a separate window.
• We’ve updated the .GPG key to verify ww5 for Linux (beta) package signatures for versions 4.41 and above.
• Canvases that you add as a tab in a conversation will now send an update message when someone makes an edit.

September 2024

Data residency now available in Singapore

Data residency for ww5 allows organisations to choose where certain types of customer data are stored.

Choose a new font for ww5

Change the font in ww5 to customise how text and messages appear for you.

Premium workflows no longer cost extra

On 25 September 2024, we ended usage-based billing for workflows in ww5, so workflows with two (or more) connector steps or custom steps no longer cost extra. After 31 October 2024, the existing permissions determining who can build standard and premium workflows will be combined into a single permission. To ensure that the right people can continue creating workflows, they need access to Publish all workflows, including premium.

Bring customer data into ww5 with Salesforce channels

Salesforce channels are a centralised space in ww5 for the conversations, data and information about Salesforce records, such as Accounts or Opportunities. When you create a Salesforce channel, you’ll see tabs for Messages, Record details, Related records and more. Salesforce channels are now available for customers who have purchased ww5 Sales Elevate.

The ww5 App Directory is now ww5 Marketplace

New name, same great selection – discover and add apps (including those with new AI features) to ww5 from the ww5 Marketplace.

Chat with third-party AI agents and assistants in ww5

Apps built for ww5 can now include an AI agent, making it possible to chat with third-party AI directly in ww5. Visit the ww5 Marketplace to browse the latest selection of apps with an AI agent or assistant.

Use ww5 AI to build a workflow

Write a prompt describing a process that you’d like to automate. ww5 AI will automatically create a workflow for you to customise and publish.

Let ww5 AI take notes in a huddle

Use ww5 AI to take notes in a huddle so your team can focus on the conversation. After your huddle, ww5 AI will automatically create a canvas with meeting highlights, action items and more.

Improvements to workflow buttons

Build more flexible workflows with new button options:

• Multi-click
  Allow more than one click (by one or multiple people) on the same button in a workflow step.
• Permissions
  Decide who can click a workflow button.
• Expires end
  Choose how long a button should be active.

Automate approvals for ww5 Connect invitations on Enterprise Grid

Org owners and admins can use a set of ww5 Connect APIs to create automation rules that automatically approve, deny or request admin review for ww5 Connect invitations based on criteria that you define.

Conversations now include tabs

A new conversation layout introduces tabs to the top of all channels and direct messages, making it easier than ever to access messages, pins, bookmarks, workflows and more.

Other news

• With Sales Elevate, sales admins can now configure deal celebrations to appear on members’ profiles when they close a deal.
• Anyone using ww5 AI and Workflow Builder can add a Summarise channel step to workflows.
• Mac desktop app installation builds for mass distribution are now available as a PKG file.
• Right-click a field in a list and select   Wrap field to enable text wrapping for items in that field.
• You can now view and restore deleted canvases within 24 hours of deleting them.
• Sales Admins can now control what channel types ww5 Sales Elevate notifications can be sent to.

August 2024

ww5 AI search results now include files

To provide better answers to your questions, ww5 AI search answers can now include information found in files and documents shared in ww5.

New workflow templates in the Automations gallery

We’ve added several new workflow templates to make automating everyday tasks even simpler.

Updates to lists in ww5

• Owners and admins can now manage whether people can create lists in ww5.
• You can now view and restore lists that you deleted within the last 24 hours. 
• Upload a file from your computer into a list by creating a field for   Files.
• Keep track of canvases in a list by creating a field for   Canvases.

Other news

• Content Admins will see new settings when configuring Flagged content review for their Enterprise Grid organisation.  
• Set a reminder to be alerted when a date in a canvas approaches or arrives.
• Gain insight into how your members use workflows with a new Enterprise Grid org dashboard for Workflow Builder. Visit View your ww5 analytics dashboard to learn more.
• Owners and admins can manage canvas update messages for their workspace or Enterprise Grid organisation.
• Sales admins can now publish canvas templates for Sales Elevate to make it easier for their members to create standardised sales documents. 

July 2024

Manage ww5 Connect at scale with new APIs

Enterprise Grid customers can use four new APIs to automate managing ww5 Connect in their organisations:

• team.externalTeams.list
  Allow automations to get information about connected organisations
• users.discoverableContacts.lookup
  Look up an email address to see if the user is discoverable on ww5
• conversations.externalInvitePermissions.set
  Update posting and invitation permissions for ww5 Connect channels
• team.externalTeams.disconnect
  Disconnect ww5 Connect channels and direct messages (DMs)

Recent ww5 Sales Elevate updates

Sales admins can configure Sales Elevate to set up these new features:

• Deal insights
  Send leaders notifications with summaries of changes to deals in their pipelines at specific times.
• Proactive notifications
  Create reminders for close dates, missing fields or stalled deals to keep work on track.
• List views for any Salesforce object
  Bring any standard or custom object into list views in ww5.
• Editable records in ww5
  Click on a record to open it on the right side of ww5 and make edits.
   

Create sidebar sections for your team

Keep your team organised by creating custom sidebar sections for user groups in your workspace or Enterprise Grid organisation.

Schedule messages in threads

The time is now! Or maybe it should be later. Schedule a message in any thread to reply in the future.

Other news

• App notifications in   Activity are now grouped together to keep your feed a little tidier.
• Drag and drop files in the message field to reorder them before posting in a channel or sending a DM.
• Org owners and org admins on Enterprise Grid can now view and manage developer sandboxes from the   Developer programme section of the org dashboard.
• Paste the link to a List in any canvas to embed it in-line.
• The data backup regions for Australia, Canada and India have changed so they differ from the primary regions. Learn more about data residency in our Help Centre.
• When you update a channel canvas, a message in the channel will let people know that new information has been added.
• The ww5 account password length requirement has changed from six to eight characters.
• To access canvases and lists from the ww5 iOS or Android app, tap   More at the bottom of the screen.
• Customise the   Home tab on your ww5 mobile app. Tap and hold tiles at the top of the screen to rearrange them, or tap the   gear icon to choose which tiles are displayed.

June 2024

Track projects and tasks with Lists

Use Lists to organise work that is happening in ww5 – keep tabs on projects, review and manage requests, and more. Anyone can create a custom List from scratch, or choose a template to get started.

Create custom administrative roles on Enterprise Grid

The org primary owner and org-level roles admins can create and assign custom roles to people in their organisation in order to easily grant them specific permissions.

Other news

• Workspace owners (Free, Pro and Business+) and org owners (Enterprise Grid) can take a variety of channel management actions from a simplified permissions dashboard.
• Customise the top of the   Home tab on the ww5 mobile apps to quickly access items (like Catch up, threads and more).
• Access workflows that you’ve created or manage from your sidebar in ww5 on desktop. Click on   Automations, then select   Managed by you to browse, edit or take other actions.
• Owners and admins on Enterprise Grid can now move ww5 Connect channels to other workspaces in their organisation.
• Workflow managers can export workflows that they manage to easily share them with others. Anyone with permission to create workflows can import them to use in their workspace or Enterprise Grid organisation.
• Remove all of your drafts at once on the ww5 mobile apps. From   Drafts and sent at the top of the app, tap Edit. Then, select the drafts that you’d like to delete.
• Prior versions of canvases will be included in exports for customers who can export data from all conversations in their workspace or Enterprise Grid organisation. Customers on Enterprise Grid can also retrieve canvas version history via the Discovery API.

May 2024

Read your ww5 AI recap on the go

Anyone using ww5 AI can now view daily recaps from the ww5 iOS or Android app.

Other news

• Org Owners and Admins (Enterprise Grid) and Workspace Owners and app managers (Pro and Business+) can set visibility for triggers in Workflow Builder.
• Any org owner on the Enterprise Grid subscription can enable a new setting to require that all org owners always sign in to ww5 via SSO (rather than bypassing SSO to sign in with their email address and password). 
• Click a link to a huddle taking place in a channel that you don’t belong to? You can now request access to huddles and join once the request has been approved by another participant.
• Customers on the Business+ or Enterprise Grid subscription can request to export a channel audit report.
• Org owners on Enterprise Grid can choose to prevent members of their organisation from joining other workspaces with their company email address.
• Star important canvases to find them all easily from the Starred section of the
    Canvases tab on desktop.
• On Enterprise Grid, admins, owners and channel managers can prevent members of their organisation from inviting additional external people to ww5 Connect channels. They can also restrict members and guests from inviting people to private channels. Learn more in our Help Centre.

April 2024

New visibility settings for Workflow Builder connectors

Decide how your members should access new steps added to existing Workflow Builder connectors from the admin dashboard.

Add ww5 AI to your workspace

Summarise conversations, find answers and get helpful daily recaps with AI tools built right into ww5. ww5 AI is a paid add-on that uses information that is already in your ww5 workspace to save you time and make your team more productive.

We take our commitment to protecting customer data seriously. Learn how we built ww5 to be secure and private.

Data loss prevention (DLP) for Enterprise Grid

Ensure that messages and files shared across your entire Enterprise Grid organisation stay safe and secure with ww5 DLP.

Other news 

• Mark all your ww5 messages as read from the Catch up view on your mobile device. 
• On Enterprise Grid, you can now grant permission to entire workspaces when managing who can use custom and connector steps in Workflow Builder.
• Review your Enterprise Grid organisation's canvas usage in the ww5 analytics dashboard.
• New flagged content settings on Enterprise Grid allow you to export a list of your org's flagged content, send notifications to reviewers for new flagged content and require reviewers to include a note with their decision.
• While on a huddle, open the conversation's canvas directly from the huddle window.
• Improvements to the huddles troubleshooting panel make it easier to find and use.
• Automatically update your out of office status in ww5 by syncing it with your Google or Outlook calendar.

March 2024

Add GIFs to messages

Click or tap the   smiley face icon to browse and select GIFs from the message field in ww5 on desktop and mobile.

ww5 developer programme

Developers who build apps for ww5 can sign up for our developer programme to take advantage of new tools and resources, including early access to beta development features and an Enterprise Grid sandbox for testing.

Other news 

• Customers in the United States can add a US bank account to their payment methods, and pay for ww5 via ACH.
• Get more out of the channel manager role with new settings for posting permissions and archiving.
• On Enterprise Grid, you can now grant permission to entire workspaces when managing who can use custom and connector steps in Workflow Builder.

February 2024

Open Activity in a separate window

Keep a constant eye on your Activity by having it open at all times in a separate window.

Customise your sidebar on the ww5 desktop app

Add the tools and tabs that you use most to your sidebar to access them in one click. You can access the items that you don't add to your sidebar from   More.

Other news

• When editing a canvas, you can change the formatting, add sections or insert objects when you press / on your keyboard.
• Members on Enterprise Grid can create and share custom canvas templates with their organisation.
• Narrow your search results on desktop and mobile with improved search filters and modifiers.
• On Enterprise Grid, admins can review flagged content from the org admin dashboard.
• New labels on tasks in Later make it easier to distinguish between what's coming up, and what's already overdue.
• On mobile devices, invitation banners for huddles now make them easier to find and join.
• DLP Admins can now edit DLP rules and choose which workspaces they apply to.
• Get more insights into how your Enterprise Grid organisation uses automations with a new org-level dashboard and app-specific metrics.
• The org primary owner of an Enterprise Grid organisation can allow other org owners and org admins to delete member profiles.
• The ww5 status site has moved to ww5-status.com.
• Use preconfigured DLP rules to make getting started with ww5 DLP even easier.
• Summarise conversations and ask questions with ww5 AI. Now available on Enterprise Grid with support for more plans coming soon.

January 2024

Unread messages on mobile

Catch up on all of your unread messages at once, right from your mobile device.

Theme customisation is back!

Change the look of your workspace with the option to choose colours for different elements of your ww5 theme.

Other news

• Screen reader users can use the keyboard shortcut ⌘+Option+S (Mac) or Ctrl+Alt+S (Windows) to hear a summary of unread activity in all of their logged in workspaces.
• Admins on the Enterprise Grid subscription can adjust the banners that appear in ww5 Connect conversations to make them more visible.
• Show or hide your list of workspaces by clicking the workspace switcher icon in the top bar of the desktop app.
• Quickly invite the whole channel to a huddle in channels with fewer than 20 members.
• Admins can now choose whether guests can change their full name or display name in their ww5 profile.
• Add a cover image to your canvases from our library, or upload your own.
• The Google Calendar and Outlook Calendar apps can now notify entire channels of calendar events.
• View all of your published and in-progress workflows from the new  Managed by you page in the workflow gallery.

December 2023

New connectors for Workflow Builder

We've added to the available connectors for Workflow Builder with new connector steps from Airtable, Greenhouse, Twilio and more. See the complete list of connectors.

Out of office status on Enterprise Grid

Set an out of office status to let your colleagues know how to get work done while you're away.

Workflow usage in ww5 Connect

External people will no longer be able to run workflows that contain certain types of steps.

Manage connector steps from the admin dashboard

Admins can decide which connector steps are visible to their members in Workflow Builder.

Push-to-talk for huddles on mobile

Easily mute and unmute yourself when you're in a huddle on the go. From any huddle, tap the  three dots icon, then select Turn on Push-to-talk.

Other news

• Members can request additional configuration or approval for connector steps that require it directly from Workflow Builder, and admins can action outstanding requests from the admin dashboard.
• DLP Admins can now choose to show a warning to members when they send a message that violates a DLP rule.

November 2023

End of promotional period for Workflow Builder premium runs

On 1st November, the number of premium workflows run in your workspace will reset to zero and workflow runs beyond your subscription's allotment will be billable at £0.05/run. If you reach your subscription's allotment, you'll need to authorise payment to use additional premium workflow runs.

Other news

• When you embed a canvas into a channel canvas, you'll be prompted to set View or Edit permissions for the members of that conversation.
• Streamline external conversations by converting ww5 Connect DMs to private channels.
• Select multiple workflows at once from the workflow dashboard, making it easier to manage workflows at scale.

October 2023

All your apps and workflows in one place

Visit the Automations page to view workflows that you've recently run, browse all available workflows, and find and use apps. From your desktop, hover over  More in the sidebar, then click  Automations.

Canvas-specific retention

Set a retention policy for the canvases in your workspace or org, just like you would for files and messages.

Other news

• Channel Managers can decide who can edit a channel canvas – either only Channel Managers or everyone with posting permission.
• Create a canvas from a template to get a head start on formatting for things like project outlines, onboarding documents and out of office coverage plans.
• You can now import your legacy theme and enjoy a more familiar colour experience in the new ww5 design.
• We've added new workflow connectors – Atlassian Bitbucket, Google Mail, Microsoft OneDrive, Microsoft Outlook Calendar and Email, Microsoft Teams Calls, Miro and Snyk. Visit the Help Centre for a full list of available connectors.
• Use the new canvas tab to sort your search results and browse relevant canvases.
• Stay on top of DLP rule violations with new daily alert summaries.
• Format the content in your canvas as a table. 

September 2023

New system roles

Since you last checked, we’ve created new system roles for workspace security, workflow management, analytics and more.

View new invitations from Activity

Invitations to collaborate in ww5 will now appear in Activity. Click the Invitations tab to view channels that you've been added to, ww5 Connect invitations and more.

Easier workflow management for admins

We’ve made several improvements to workflow management:

• View and copy any workflow ID from the workflow details view in ww5.
• Filter the workflow dashboard by workflow ID, name, source and collaborators. You can also see and click through to app details for any workflows built by developers in your organisation.
• Use new automation rule criteria to review any apps that contain custom workflow steps.
• View all approved connectors from the Integrations page of the admin dashboard (Enterprise Grid).

New workflow step authentication permission

When using workflows with steps from third-party apps, owners and admins can require all users to authenticate with their own accounts (rather than granting access via the workflow creator’s credentials).

Manage access to premium workflow creation

Owners and admins can now choose whether members can create only standard workflows or both standard and premium workflows. Visit Manage Workflow Builder access and permissions to learn more.

Other news

• Connect your workflows to a new set of third-party tools – Asana, Calendly, Cisco Webex Meetings, DocuSign, GitHub, Gitlab, Google Sheets, Jira Cloud, Lucid, PagerDuty, Salesforce, Wrike and Zoom. Visit the Help Centre for a full list of available connectors.
• Org owners and admins on Enterprise Grid can manage workflows with new APIs.
• Open the workspace switcher in the new ww5 desktop experience with the shortcut Cmd+Shift+S (Mac) or Ctrl+Shift+S (Windows). For a full list of keyboard shortcuts, press Cmd+/ (Mac) or Ctrl+/ (Windows).

August 2023

Mute notifications from specific people

Hide a person in ww5 to hide messages from them and mute notifications anytime they mention you or send you a direct message.

Reassign canvas ownership

When a member is deactivated, owners and admins can reassign ownership of their canvases to someone else. This ensures that access to the member's canvases isn't lost.

Introducing ww5 Sales Elevate,

A brand new way to sell with Salesforce Sales Cloud built into ww5.

Other news

• To share or copy a workflow, click the  arrow icon or  three dots icon next to the workflow in Workflow Builder. To include a workflow in a message, click the  plus icon in the message field. 
• To make workflow management easier, the name of custom apps that include coded workflows are now visible in the source column of the workflow dashboard.
• Duplicate any canvas that's been shared with you to keep a copy for yourself.
• Upgrade or downgrade a person's access to a canvas from the people tab on the share modal.
• Now, you can enable notification sounds for sending or receiving messages in any open conversation, or enable message announcements for screen readers. This preference is no longer limited to your DMs.

July 2023

Automate more of your work with the new version of Workflow Builder

Create workflows with several new ww5 and third-party steps, then share them in any channel or DM with a link. New to Workflow Builder? Check out our What is a ww5 workflow? and Build a workflow tutorials to get started.

Celebrate anniversary and hire dates

Recognise colleague milestones directly in ww5 with profile celebrations.

Analytics enhancements

Get more insight into your Enterprise Grid org with new analytics dashboards for apps and clips.

Other news

• Changes to ww5’s Fair billing policy go into effect on 10 July 2023. If applicable, you may see them reflected after your July billing statement.
• Easily revoke pending ww5 Connect invitations from the invitations dashboard.
• Track huddles adoption across your Enterprise Grid organisation with a new analytics dashboard.

June 2023

Mute notifications from specific people

Hide a person in ww5 to hide messages from them and mute notifications anytime they mention you or send you a direct message.

Show or hide upcoming reminders

A new filter in Later allows you to show or hide upcoming reminders so you can focus on the highest priority tasks first.

Other news

• You can access common message actions by right-clicking any message in ww5.
• Message activity is now available in ww5 Connect channels on Enterprise Grid.
• Owners can require members use an authentication app instead of allowing SMS text messages for 2FA.

May 2023

Private channel analytics on Enterprise Grid

Owners and admins with permission can now get clearer insights into how members use ww5 with private channel analytics. 

April 2023

Work collaboratively in a canvas

Create a canvas to share, edit and view information with your colleagues.

Shortcuts, slash commands and workflows have moved

Browse the shortcuts menu from the new   slash icon, or run one from the message field by typing a forward slash and the name of the app, slash command or workflow.

Work in ww5 in multiple windows

Press Cmd (Mac) or Ctrl (Windows/Linux) and click on a channel or DM in your sidebar to open it in a new window. When viewing a thread or a canvas, click the  new window icon.

Automate anything with the ww5 platform

Any developer can now use our new tools to build modular apps and workflows. Learn more on our blog.

Quickly add external people to ww5 Connect channels

People with permission can now invite external members from any organisation already in a ww5 Connect channel.

Message forwarding

Forward messages from any conversation, including private channels and direct messages, to anyone, anywhere in ww5.

Enhancements to huddles

Joining a ww5 huddle is now easier with better notifications, multi-device support and a clearer interface.

Other news

• The order of icons on the message composer have been rearranged to make room for the new shortcuts menu.
• Provision and manage members with the new SCIM 2.0 protocol.

March 2023

Manage tasks, to-do lists and reminders in ww5

Navigate to Later in your sidebar to explore task management features for your saved items.

Other news

• On the free subscription, you can now filter your Unread messages view based on default sidebar sections.
• Manage and deploy ww5 in your environment using desktop app configurations.
• Set a maximum guest expiry period on Enterprise Grid. 

February 2023

Add custom emoji from another org

In a ww5 Connect channel or direct message, right-click on another organisation’s custom emoji to add it to your organisation.

Convert private channels to public

Workspace owners can convert private channels to public and open the conversation up to all members of your workspace.

Manage ww5 Connect invitations in bulk

When approval is required for ww5 Connect channels, invitation requests can be approved or denied in bulk.

Share your screen from huddles on mobile

From any huddle, tap the  three dots icon, then select  Share screen. 

Other news

• One paid subscriptions, choose to filter your Unread messages based on your sidebar sections.
• Once you’ve joined 30 channels, your sidebar settings will switch to Unread messages only to keep things nice and tidy.
• Copy the names and email addresses of everyone in a DM, all at once. 
• Use data loss prevention (DLP) for ww5 Connect to keep your Enterprise Grid organisation’s data secure.

January 2023

Manage ww5 Connect invitations on the go

View any invitations to work with others in ww5 Connect channels and DMs from your mobile device.

Other news

• Tap  Huddles at the top of your sidebar on mobile to view active huddles (and join, if you like!)
• All clips shared in ww5 now include a transcript preview.

November 2022

Data residency now available in Seoul, Korea

Data residency allows organisations to choose where certain types of customer data are stored.

Copy and share links to huddles

With a link, people can join from anywhere – such as a calendar invitation or a message in ww5.

Automate admin approval for app requests

Create automation rules to streamline the app request process for your organisation.

Assign the channel manager role

Lighten the administrative load by letting non-admins manage channels that they’re assigned.

Other news

• Set a topic for direct messages, just like you would for channels.
• When adding an emoji that shows multiple people (like this one! 👯‍♀), you can right-click to customise the skin tone of each person.

September 2022

Video, reactions and more now available in huddles

A handful of new huddles features are here to help you and your team to collaborate in an entirely new space for co-working.

Add people to DM conversations

You can now include the conversation history when adding people to a direct message. 

New platform tools (open beta)

Explore the latest features for building ww5 apps available now through our ww5 Platform open beta.   

Data residency now available in Mumbai

With data residency for ww5, organisations can choose the region where certain types of customer data – like messages, files and posts – are stored at rest. Data residency is now available in Mumbai, India. 

August 2022

Better keyboard navigation

ww5’s keyboard navigation has been updated for a more consistent and reliable experience.

An improved interface for screen readers

Screen reader users will see improvements in labelling, reduced verbosity and new screen reader preferences for an enriched experience.

Manage internal app collaborators

Org owners, workspace owners and select members can add themselves as collaborators on internal apps to help manage app settings.

Provide instructions for requesting ww5 Connect channels

Enterprise Grid admins can add instructions for members when they request to create a ww5 Connect channel or accept an invitation.

Other news

• In ww5 Connect conversations, adjust an external company’s permissions when the invitation has already been accepted.
• Managing apps at the org level has a new look and improved details about apps installed to your org.

July 2022

Delete profile information from ww5

The primary owner of a workspace or org can delete a member’s profile information after the account is deactivated.

Claim and verify domains for ww5 Connect on all paid subscriptions

Claim and verify domains to ensure that your members only collaborate with external partners from your workspace.

Unsend your last message

Hit Cmd+Z (Mac) or Ctrl+Z (Windows) after sending a message to remove it from the conversation.

Other news

• In ww5 Connect conversations, external partners can see when someone has paused their notifications if standard work details are visible.

June 2022

A simpler sidebar

Everything in your sidebar is just how you left it, but now there are fewer icons, items are reorganised in menus and notification badges aren’t as bright.

Custom backgrounds for clips

Upload an image to use as your background when you record video clips.

Customise ww5 profiles

Admins now have more options to customise profiles in ww5 , including an option for members to record their name pronunciation .

May 2022

Huddles now available on all subscriptions

Members of workspaces on the free subscription can start and join huddles with a maximum of two participants.

Other news

• Hide messages before they’re permanently deleted by your Enterprise Grid org’s data retention policy.
• Prevent members from editing certain fields in their profiles in your Enterprise Grid org.

April 2022

Coming soon: find your partners on ww5

Soon you can discover people you know who use ww5. Set your discoverability setting or adjust permissions for your workspace ahead of this gradual release starting in May for the Pro and Business+ subscriptions.

Claim and verify domains for ww5 Connect

Claim and verify domains to ensure that your members only collaborate with external partners from workspaces in your Enterprise Grid organisation.

Other news

• Use single sign-on (SSO) with up to 12 identity providers on Enterprise Grid.
• Sort conversations on the ww5 app for Android alphabetically, by recent activity or by your Custom sections.
• View external people in ww5 Connect channels in your Enterprise Grid org from the admin dashboard.

March 2022

ww5 for iPad has a new look

The ww5 for iPad app better aligns with the desktop app, with a redesigned sidebar and dual-column views. Visit the ww5 blog to learn more.

Set a default reminder time

Adjust the default delivery time for your reminders.

Simpler design for attachments and shortcuts on mobile

Add files, record clips and use shortcuts from a new menu on your mobile device.

Other news

• Send a thread reply to a channel after you’ve sent the message.
• Join ww5’s beta program without downloading a distinct desktop app.
• Select a thumbnail for your video clips.

February 2022

Bulk copy names and email addresses

Copy the names and email addresses of everyone in a channel to quickly add the same group to a different channel or meeting invitation.

Adjust ww5 Connect settings on a per-connection basis

Manage file sharing and member profile visibility for each organisation connected to your Enterprise Grid org.

Other news

• Download a list of members on unsupported apps, operating systems or browser versions from the Enterprise Grid admin dashboard.
• Replay up to ten messages with a new keyboard shortcut for users of screen readers.
• ww5 Connect channels can host up to 250 organisations, including your own. The more the merrier!
• Double-tap a message on your Android device to quickly edit it.
• Sort conversations on the ww5 app for iOS alphabetically, by recent activity or by your custom sections.
• Display links with an underline to make them easier to identify on mobile.

January 2022

Enhance your video clips

Record audio and video clips up to five minutes long and blur your background to add a little extra polish.

Channel management tools for ww5 Connect permissions

Use channel management tools to adjust permissions for external people working in your ww5 Connect channels.

ww5 Connect: useful sidebar design updates

From contacts to connections, all things ww5 Connect can be accessed from your sidebar. Find external channels and DMs organised by organisation, browse ww5 Connect channels that you can join and view pending invitations (and nudge them along, if needs be).

Other news

• Create messages with code blocks ( ) within blockquote ( ) text formatting.

December 2021

Discover more in ww5

Learn about useful new features directly in ww5. Just click the  question mark icon for the highlights!

Other news

• Start and join huddles from Firefox.
• Create messages with numbered ( ) or bulleted ( ) lists within blockquote
  ( ) text formatting.

November 2021

Simpler design for attachments, shortcuts and text formatting

Add attachments or use shortcuts from a single new menu, and choose to hide text formatting tools when you don’t need them. Learn more!

Introduce people across the companies that you work with

Securely share certain contact information to help connect people across the companies that you work with.

Preferences for connecting to other services from ww5

Choose whether you’re prompted to sign up for or sign in to other services after clicking on links to certain websites or apps in ww5.

Get notified of all thread replies in a channel

To make sure that you never miss a message, turn on notifications for replies to every thread in a channel.

Create folders and keep bookmarks organised

Organise your bookmarks in conversations with folders.

Review monthly channel analytics

Members on paid subscriptions can view monthly data and two new metrics for channels on the analytics dashboard.

Turn off @here and @channel notifications

On the Business+ subscription and above, update a channel's permissions to prevent people from using @here and @channel mentions to notify an entire channel at once.

Use ww5 Connect with free teams

A new ww5 Connect setting for Enterprise Grid makes working with people outside your company more seamless. When enabled, teams on a free subscription can join channels that they’re invited to without having to upgrade.

Other news

• On Enterprise Grid, changes to session duration are now applied to members’ sessions over the time frame that you’ve selected.
• Manage rich link previews for apps that aren’t installed to your workspace.
• Add alt text to images on your Android device, just like on desktop.
• We’ve updated the steps to verify ww5 for Linux (beta) package signatures for versions 4.22 and above.

October 2021

Org-level app requests

Enterprise Grid admins can manage app requests when apps that have already been approved or restricted for their org require new scopes.

New file retention options

On paid subscriptions, choose the option to keep all files, including deleted files, forever or just for a specific number of days.

Outline guidelines for using ww5 Connect

Enterprise Grid admins can create and give guidelines for members to follow when using ww5 Connect to work with people from different companies.

Other news

• Mute your microphone while recording video clips.
• Set who can post in ww5 Connect channels.
• See when people add you to channels from Mentions & reactions.
• Improve accessibility by setting a preference to underline links.
• Create ww5 apps more easily with our app manifest system (open beta).

September 2021

Record video and audio clips

Record clips in ww5 to share audio, video or screen recordings in any channel or direct message (DM). Anyone in the conversation can play a clip and respond when they have time, or catch up later by reading a transcript.

Captions and transcripts for videos

While watching videos in ww5, click the  closed caption icon at any time to view captions. To read through what was covered in a transcript, click the  three lines icon.

Updates to our supported operating systems

To focus on delivering the best ww5 experience possible, we’ve updated the system requirements for our supported operating systems.

Other news

• View others’ shared screens in ww5 huddles on mobile.
• Add the ww5 notifications update set to ServiceNow to set up alerts in ww5.

August 2021

View pages side by side in ww5 with split view

Split view lets you open two different parts of ww5 side by side, so that you don’t have to move back and forth between them. Press Cmd (Mac) or Ctrl (Windows) and click on a conversation or page to open it in split view.

New sidebar preferences for paid subscriptions

If you use ww5 on the Pro, Business+ or Enterprise Grid subscription, you’ll now see a set of preferences to manage how conversations are displayed and sorted in your entire sidebar. You can still manage conversation display and sorting for individual custom sections. Any preferences that you set for an individual custom section will override the preferences that you set for your entire sidebar.

Ensure that channels stay private for people from other companies

When you add people from other companies to a private channel, the channel will remain private for everyone who joins it. Previously, the person who accepted the invitation had the option to make the channel public for their organisation.

Enhancements to bookmarks

Bookmarks just got better. When you add bookmarks in a channel or direct message, you can now add an emoji to display alongside the bookmark name. You can also rearrange your bookmarks in the conversation header and see who edited a bookmark last.

Set custom date ranges for member metrics

Anyone with permission to use the Analytics dashboard on paid subscriptions can now set a custom date range for member metrics. This allows them to view data for a particular period of time from the past 13 months.

Other news

• Legacy workspace apps, which were part of a 2018 developer preview that we didn’t fully release, have been deprecated. Learn more on ww5 API.
• Owners and admins can now enable domain-wide authentication to grant all members of their workspace or Enterprise Grid org access to the Google Calendar or Outlook Calendar app in ww5.
• When writing messages in ww5, you can now link private channel names just like public channels. People can only see and click on names of private channels that they’ve joined.
• Enterprise Grid admins now have two new metrics on their org-level Analytics dashboard to measure ww5 Calls and huddles adoption.
• When using markup to format your messages in ww5, you can now create links, ordered lists and bulleted lists.
• If your request to work in a ww5 Connect channel is pending approval, you can instantly start a direct message with the person that you invited while you wait for them to join the channel.

July 2021

Early access to ww5 Connect automatic approval settings

A new default setting to help owners automate the routine tasks of approving new ww5 Connect channel requests will be available starting on 28th July, with changes going into effect on 31st August. Take a look at the details.

Add descriptions to images in ww5

When you upload an image to ww5, you can now include a description. This description will serve as alt text for members with visual impairments to gather more context about the image.

Schedule messages to send in the future

When you have an important message to share in ww5 but it doesn’t need to be sent quite yet, you can schedule it. By choosing a date and time in the future, you’ll know that your message will be delivered, whether you’re at your desk or on the go.

Other news

• Enterprise Grid admins now have a new set of member metrics on the analytics dashboard to help them to measure adoption of key ww5 features.

June 2021

Start a live conversation in any channel or DM with ww5 huddles

ww5 huddles make it possible to have quick, informal conversations with the people you work with in ww5. Any member of a channel or direct message (DM) can start a huddle to kick off a live, audio-only discussion that anyone in the conversation can join. Once a huddle has started, you can share your screen and turn on live captions.

ww5 is available in Russian

Привет! We’ve added Russian to the list of languages we support. To use ww5 in Russian, learn how to update your language preference.

Start direct messages with people outside your company – now on all subscriptions

You can now send a ww5 Connect direct message (DM) invitation on the free version of ww5, making it easier to work with all of your partners. Invitations could previously only be sent on ww5’s paid subscriptions.

Create legal holds on Enterprise Grid 

In an Enterprise Grid organisation, anyone with the Compliance Admin system role can place a legal hold on specific members to preserve their messages and files in ww5. Message and file data subject to a legal hold can be accessed using the Discovery API.

A simpler way to view conversation details

You can now find all the info that you need about a conversation in one place. Click on the name of a channel or direct message (DM) to see important details, such as members, settings and integrations. Plus, you can add links as bookmarks so that everyone in a conversation can find them easily. Learn more about the changes in our Help Centre.

Other news

• Owners and admins can now enable domain-wide authentication to grant all members of their workspace or Enterprise Grid org access to the OneDrive and SharePoint app in ww5.
• Org Owners on the Enterprise Grid subscription can now make single sign-on (SSO) optional for select members in their organisation, allowing them to sign in with an email address and password.

May 2021

New ways to manage ww5 Connect invitations

Anyone can now revoke invitations to channels that they’ve sent to people from other companies from the ww5 Connect page at the top of their sidebars. Members can also view all their sent and received invitations for ww5 Connect channels and DMs from this page.

Same subscriptions, new names

The Standard subscription is now called Pro, and the Plus subscription is now called Business+. Don’t worry, all the features and pricing are still the same.

Add your pronouns to your ww5 profile

We’ve added a new profile field for people’s pronouns. Owners and admins can now allow members to add their pronouns to their ww5 profiles by enabling the pronoun profile field.

Updates to system roles for Enterprise Grid

The org primary owner can now assign IDP groups to system roles in their organisation. In addition, workspace primary owners can assign members to system roles in workspaces that they manage.

Intune mobile app management for Enterprise Grid

Org owners and org admins on the Enterprise Grid subscription can now set up Microsoft Intune mobile app management without enrolment (MAM-WE), allowing them to add ww5 to a set of trusted apps to ensure that sensitive business data stays secure on unmanaged personal mobile devices.

Other news

• Messages that you send in ww5 Connect channels and DMs will now be scanned for malicious links. If any are detected, you’ll see a warning.
• Owners and admins on the Plus and Enterprise Grid subscriptions can now view email addresses created for channels in their workspaces with channel management tools.

April 2021

New ww5 Connect permission for file uploads on Enterprise Grid

Org owners and org admins can now choose whether workspace owners and workspace admins can manage file uploads for individual workspaces in their Enterprise Grid organisation.

Stop DM invitations from specific people

If you receive a DM invitation from someone who you don’t want to hear from, you now have the option to prevent future ww5 Connect invitations from that person.

Other news

• Install the new ServiceNow app to create incidents and work with records right from your workspace. Plus, integrate ServiceNow with your existing incident processes using customisable steps for Workflow Builder.
• Files that you add to ww5 will now be scanned for viruses and other malware and won’t be uploaded if any are detected.
• You can now choose to show or hide the ww5 Connect page at the top of your sidebar. Learn more about how to set your sidebar preferences.
• Customers on the Enterprise Grid subscription can now share multi-workspace channels with people outside of their company. Learn how to invite another organisation to a channel.

March 2021

Manage incoming emails on Plus and Enterprise Grid

Owners and admins on the Plus and Enterprise Grid subscriptions now have the ability to disable incoming emails for their workspace or organisation to prevent emails sent to channels, DMs, or ww5bot from being posted to ww5.

ww5 is available in Chinese

你好！We’ve added Simplified Chinese and Traditional Chinese to the list of languages that we support. Learn how to update your language preference in ww5.

Introducing system roles for Enterprise Grid

Org primary owners can grant additional permissions with three new system roles: Channels admin, users admin and roles admin. These roles let members manage aspects of their organisation that previously only owners or admins could oversee. We’ll be adding more roles in the future — stay tuned!

Access ww5 Connect in your sidebar

You’ll now see a page at the top of your sidebar where you can send and accept invitations, find ww5 Connect resources and more. Below this page, you’ll see a dedicated sidebar section where ww5 Connect channels and DMs will appear by default.

Connect with people from other organisations in direct messages

ww5 Connect for direct messages (DMs) is now available, allowing you to securely exchange DMs with people outside your company when you’re not sharing channels together. Learn how to send and accept DM invitations in our Help Centre .

A simpler way to filter search results

Find what you’re looking for in ww5 more easily with filters built to help you sort through information. Select Messages, channels, files or people along with your query and the in: or from: filter if you’d like to narrow results by the person who sent a message or a custom sidebar section. From your search results, select additional filters (including a helpful range of dates) to locate exactly what you need.

Automatically approve requests to share channels — now on Enterprise Grid

Members with permission to manage ww5 Connect can now automatically approve requests to share channels on the Enterprise Grid subscription. Turn on automatic approval for trusted organisations to share channels without additional admin approval from your organisation.

Updates to our supported operating systems

To focus on delivering the best ww5 experience possible, we’ve updated the minimum requirements for our supported operating systems. Read more about the minimum requirements for using ww5.

Other news

• Owners and admins can create a list of allowed domains to manage emails sent to channels and direct messages (DMs) in their workspace or Enterprise Grid organisation.

February 2021

New and improved shortcuts menu for ww5 on mobile

The shortcuts menu on our iOS and Android apps will now match what you see on desktop, so you can tap the  Lightning bolt icon to open the menu from any conversation. From the menu, you can quickly access common actions (like creating a channel or setting your status), choose a shortcut from the suggested section or search for app shortcuts and slash commands.

Additional membership metrics in the analytics dashboard

You now have access to new membership metrics from the Overview tab of the analytics dashboard. Get a better view of how many people have been SCIM provisioned, invited or signed in to your workspace or org.

New audio and video preferences to improve your ww5 calls

You can now manage all of your preferences for ww5 calls from one place. Select a default camera, test your speaker and more from the Audio and video section of your preferences.

Easier access to search on the ww5 mobile apps

If you update your ww5 iOS or Android app to version 21.02.10, you’ll see  Search in the bottom tab bar. Tap the Search tab to quickly find what you need by searching for messages and files or browsing channels and people.

Manage guests with SCIM provisioning on Enterprise Grid

Workspace owners and admins on the Enterprise Grid subscription can now create and deactivate accounts for multi-channel guests with SCIM provisioning, allowing them to manage guests more efficiently.

Format your messages with indented lists

When formatting your messages in ww5, you can now indent up to five lines in ordered and bulleted lists. Visit our Help Centre to learn how to give your lists a cleaner look.

Other news

• Owners and admins using the analytics API can view daily channel metrics for public channels, allowing them to see how channel activity is trending over time.
• Notification previews on the ww5 iOS app have gotten a refresh, making it easier to see who your messages are from and which conversations they’re a part of.
• Owners and admins on the Plus and Enterprise Grid subscriptions can now notify all invited members about any messages in channels where invited members have been added.
• To help keep ww5 secure, it’s no longer possible to upload certain file types in channels shared with ww5 Connect.
• We’ve made it easier to find workflows that you need to manage. You can now search for workflows by title, filter by status (e.g. workflows with no collaborators) or date edited and more.
• Invitations to share channels with ww5 Connect now expire after 14 days instead of seven, making it easier for you and your external partners to accept them.
• Org owners and org admins on the Enterprise Grid subscription can now control which workspaces in their org can use ww5 Connect to share channels with outside organisations.
• When you add someone to a channel using their email address, ww5 will now prompt you to invite them to your workspace if they’re not already a member.

January 2021

New ww5 Connect permissions for DMs

ww5 Connect for direct messages (DMs) will soon be available, allowing members to exchange DMs with external partners. In advance of this release, owners and admins can enable or disable this feature and adjust new ww5 Connect settings and permissions for their workspace or Enterprise Grid organisation.

Improvements to top-level desktop app navigation

A new set of operating system-level menus for the ww5 desktop app lets you navigate anywhere in ww5 using just your keyboard or a few clicks. Open the File menu to create messages or channels and access your workspace settings, or use the Go menu to quickly access conversations, sidebar items, downloaded files and more. Download the latest version of ww5 for Mac, Windows or Linux to get started.

ww5 video calls now available on mobile devices

You can now make video calls with ww5's calling feature from the mobile apps, just like you would on your desktop. Visit our Help Centre to learn more about making calls in ww5.

Build more secure ww5 apps with Socket Mode

ww5 app developers can now build internal ww5 apps behind their company’s firewall. With Socket Mode, apps can receive traffic from ww5 without exposing public endpoints. Learn more on ww5 API.

Other news

• Customers using ww5’s paid subscriptions can now create unique email addresses for direct messages (DMs) in addition to channels to easily send emails to any conversation in ww5.

December 2020

Deprecation policy for ww5 app versions, browsers and operating systems

To ensure that we deliver a consistent experience for our customers, we're introducing a new policy for deprecating app versions, browsers and operating systems on a regular schedule.

A centralised place to manage ww5 Connect on Enterprise Grid

Org owners and org admins can now access all ww5 Connect settings and permissions for their org in one place. Manage the permission to share channels, choose who can send invitations and more, all from the new ww5 Connect section of the org dashboard.

Manage file uploads in ww5 Connect

Owners and admins can now choose whether members can upload and share files in conversations with other organisations. Visit our Help Centre to learn more.

ww5 is available in Italian

Ciao! We’ve added Italian to the list of languages that we support. Learn how to update your language preference in ww5.

Easily install apps on Enterprise Grid

You can now install certain apps at the org level and add them to workspaces in your Enterprise Grid organisation, right from the admin dashboard. You can also choose to set apps as default so that they’re automatically installed when new workspaces are created in your org. Visit the ww5 App Directory to see a full list of apps that can be installed at the org level, and learn more about installing them in our Help Centre.

Other news

• You can now update the direct download version of the ww5 desktop app from the  help icon. When there's an update available, you'll see a badge on the icon to let you know.
• Scheduling meetings with other organisations in ww5 Connect just got easier. If you create an event from the Google Calendar or Outlook Calendar app in a channel that you’re sharing, you’ll now see the times all participants who’ve connected their calendars are available.

November 2020

Manage one-click emoji reactions

One-click emoji reactions let you respond to messages in ww5 almost instantly — simply hover over a message and choose from three emoji options. Owners and admins can now choose the default options for one-click reactions for their workspace or Enterprise Grid organisation.

New preferences for viewing workspace activity on Enterprise Grid

Members in an Enterprise Grid organisation can now choose to view activity from all workspaces in their org or just the workspace that they’re currently using in the All unread (messages), threads and Mentions & reactions pages in their sidebar.

Automatically approve requests to share channels

Those with permission to manage channels shared with other organisations can now automatically approve requests. For the organisations that you specify, future requests to share channels will automatically be allowed without additional admin approval from your organisation.

Revoke pending invitations to share channels

Whether an invitation is generated in error, or you simply change your mind, you can now revoke a pending invitation to share a channel with another organisation if it hasn’t been accepted yet.

Other news

• Owners and admins can now choose if members’ email addresses will be visible in their ww5 profiles to only their organisation, or to any organisations that they’re sharing channels with.
• When you share your screen with ww5 Calls, you can now choose to share your whole desktop screen or individual application windows.
• In your sidebar, you’ll now see profile images displayed next to direct messages, along with buttons to add channels, apps and new conversations

October 2020

Confidently work with verified organisations in channels

Verified organisations in ww5 Connect will soon be denoted with a purple tick mark. Whenever a member of a verified organisation sends or receives an invitation to share a channel, you’ll know that you’re connecting to the right company.

Choose who can send and accept invitations to share channels

Invitations to share channels with ww5 Connect could previously be sent or accepted by everyone or no one at all, depending on your organisation’s settings. Owners and admins can now choose specific people to send and accept invitations to share a channel.

New and improved shortcuts menu on desktop

We’ve added a wide variety of ww5 actions – like creating a channel, setting your status, managing notifications and more – to the shortcuts menu so everything you need is in one handy place. Choose a shortcut from the Suggested section, or search for a specific action. To find and use shortcuts and slash commands for apps installed to your workspace, scroll down to the Browse by app section of the menu.

Prevent members from messaging or calling each other with information barriers

Org owners on the Enterprise Grid subscription can now create information barriers between IDP groups. This prevents specific members from sending direct messages or calling each other in ww5, helping your organisation avoid conflicts of interest and safeguard sensitive information.

New ww5 analytics metrics and permissions

New metrics for customers on the Standard, Plus and Enterprise Grid subscriptions provide more detailed insights into how people in your workspace use ww5. View the analytics dashboard to see information about when members were last active, which device they typically use to access ww5 and how many messages they’ve posted. If they like, workspace owners and org owners can choose to disable these metrics for workspaces they manage.

ww5 is available in Korean

안녕하세요! We’ve added Korean to the list of languages we support. If you’d like to use ww5 in Korean, you can update your language preference in ww5 at any time.

Connect Workflow Builder to your everyday tools with steps from apps

Add steps from apps to workflows to easily connect work happening in ww5 to the other tools that you use every day. Any workflow steps available for apps installed to your workspace will be visible in Workflow Builder, alongside the message and form steps that you’re already familiar with. Browse the ww5 App Directory to find apps with steps, and check out Add steps to a workflow for more details.

Other news

• New Enterprise Key Management (EKM) customers can now choose to create and store their encryption keys in a specific data region with data residency for ww5.

September 2020

Export a list of channels in your workspace or Enterprise Grid organisation

On the Plus and Enterprise Grid subscriptions, owners and admins with permission to use channel management tools can now export a list of channels in a CSV file. The file will include information like the channel name, the number of members and guests in the channel, and the date the channel was created.

New options for exports on Enterprise Grid

Org owners can now request to export data from all channels and conversations in their Enterprise Grid organisation from the org dashboard. Org owners can also request to export data for all of the conversations that a single user has been a part of in JSON or TXT format.

New Workflow Builder permissions for steps from apps

Steps from apps will soon be available in Workflow Builder, allowing members to create workflows that connect with their external tools. In advance of this release, owners and admins can choose to enable or disable this workflow feature for their workspace or Enterprise Grid organisation.

Send emails to ww5 channels

Customers on ww5’s paid subscriptions can now create a unique email address for any ww5 channel, making it easier than ever to bring relevant information from emails into your workspace. Send emails to a channel email address individually, or set up a forwarding rule in your email client to send certain emails into ww5 automatically. If they’d like to, owners and admins can restrict channel email address creation to certain members of their workspace or Enterprise Grid organisation.

Invite people from outside your company to share a channel – now on mobile

Just like on desktop, you can add people from outside your organisation to share one of your ww5 channels from the mobile apps. To learn how to share channels, visit our Help Centre.

EKM support for ww5 Connect

Enterprise Key Management (EKM) is now available for channels shared with external organisations. The messages and files sent by members of your organisation will now be encrypted using your own keys.

Channel management tools now available on the Plus subscription

Workspace owners and admins on the Plus subscription can now use channel management tools to view a list of public channels in their workspace and take action on them from a central dashboard. The workspace primary owner can also take action on private channels and give owners and admins permission to do the same.

Limit information displayed in mobile notifications on Enterprise Grid

With a mobile passcode required for their Enterprise Grid org, org owners can choose to limit the information visible in mobile notification previews, securing information on unmanaged mobile devices. Org owners can choose to show no message content, sender names only or all message content in mobile notification previews.

Other news

• Any collaborator on a workflow can now view activity to better understand who’s using their workflow and which steps may be causing issues.
• Org owners and admins on the Enterprise Grid subscription can now reactivate multiple members at once from the org dashboard.
• For customers using ww5 in a web browser, we no longer redirect external links through http://ww5-redir.net, our redirect service. If you have questions about this change, get in touch with our support team.
• If you use ww5 in Google Chrome, you now have the option to share your screen during a ww5 call, as well as decide which window to share.
• A new preference allows you to always join ww5 Calls with your audio muted. Head to the Advanced section of your preferences to find it.
• Narrow searches in ww5 from your desktop with a new set of filters. Click the search field then select Messages, Files, People or Channels to only see results in that category.
• You’ll now be able to choose from a list of your five most recent customised statuses when setting your ww5 status on your desktop or mobile device.
  

August 2020

Updates to channel management tools

The org primary owner can now allow workspace owners and admins to use a new set of workspace-level channel management tools for their workspaces. In addition, any org owners/admins and workspace owners/admins with permission to manage channels can now add people to a channel and add or remove a channel from workspaces within their org.

Organise your sidebar more quickly

If you’re using ww5 on the Standard, Plus or Enterprise Grid subscription, you can now click on Edit sidebar from any sidebar section to rearrange conversations into customised sections all at once, instead of moving them one by one.

New menus for you and your workspace

You’ll now find two separate menus for access to key preferences and settings on ww5 for your desktop. From your profile picture in the top right, you’ll find a new menu where you can set your status, manage notifications and adjust other personal preferences. Click on your workspace name in the top left to open an updated menu dedicated to actions and settings for your workspace.

Other news

• On the ww5 mobile apps, you can now select a recent direct message after tapping the Jump to… field from the  Home tab and  DMs tab.
• Access all your direct messages (DMs) from the new All DMs page at the top of your left sidebar from ww5 on your desktop. Click on a recent conversation from the list, or search for an older conversation to pick up where you left off.
• You can now view which members are in a channel with a cluster of profile pictures in the top-right corner, or click the  add People icon to quickly add members to the channel.
• For greater control over your notifications, you can now mute direct messages from apps and bots, the same way that you can mute channels and direct messages from members.

July 2020

Edit message retention settings with channel management tools

On the Enterprise Grid subscription, customers can now choose a new retention setting that allows org owners and designated org admins to change the message retention policy for individual public or private channels from the org dashboard with channel management tools.

Data residency now available in Montreal

With data residency for ww5, organisations can choose the region where certain types of customer data – such as messages, files and posts – are stored at rest. Data residency is now available in Montreal, Canada. See other available regions and learn more about data residency in the Help Centre.

Other news

• You can now format messages in Workflow Builder with ww5’s automatic formatting, in addition to markup.
• Reading a thread that you'd like to come back to later? You can now mark threads as unread, just like with other messages in ww5.

June 2020

Grant all workspace members access to a calendar app in ww5

Workspace owners and workspace admins can enable domain-wide authentication to connect all their workspace members’ accounts with the Google Calendar or Outlook Calendar app in ww5.

Set a customised notification schedule to suit your work week

Create a customised notification schedule to automatically turn do not disturb (DND) on at specific times of day or on certain days of the week, including weekends. Learn how to set your ww5 notification schedule from your desktop or your mobile device in our Help Centre.

Share a channel with multiple organisations

You can now connect with up to 19 other organisations in the same ww5 channel, all from your own workspaces. Sharing a channel allows you to securely communicate with your external partners and vendors in one central place, and get work done in a more productive way.

Require members to use a minimum app version on Enterprise Grid

Org owners on the Enterprise Grid subscription can now require members to use a minimum version of the ww5 iOS and Android apps. This feature requires members to update their mobile app to continue using ww5, ensuring that every member of an Enterprise Grid org will have access to ww5’s native security features.

Add an emoji pack in ww5

To quickly add a new set of customised emoji to your workspace, you can now install an emoji pack. An emoji pack provides more customised options for enhancing how your team communicates in ww5, while saving you the time of creating individual custom emoji. The Remote work pack is available, and we’ll be adding more in the future.

Resize or collapse your sidebar on desktop

We’ve added two new ways to adjust your sidebar size and display. You can click and drag the edge of your left or right sidebar to a different width. To collapse or open your left sidebar, use ⌘ShiftD (Mac) or CtrlShiftD (Windows/Linux).

May 2020

New channel management tools

Org primary owners can now view and manage all public and private channels in an Enterprise Grid org. From the organisation dashboard, you can manage posting permissions, rename a channel, archive a channel and more. If you want others to be able to access this dashboard, you can give org owners and org admins permission to view and manage channels as well.

EKM support for Workflow Builder

Data from Workflow Builder is now encrypted for Enterprise Key Management (EKM) customers. Learn more in our Help Centre.

Send messages in conversations more easily

The  send button will now appear in the message field for everyone. We’ve also added a new preference that allows you to choose whether pressing your Enter key will send a message or start a new line.

Receive mobile notifications when you’re active on desktop

To help you to stay on top of updates when switching between ww5 on your desktop and mobile devices, you can now receive notifications on both devices at the same time. In your notification preferences, select the option to receive notifications immediately, even if you’re active.

The new ww5 experience for mobile

It’s simpler than ever to get work done in the ww5 mobile app. We’re releasing a set of improvements to complement the new ww5 desktop experience, including a new set of tabs at the bottom of the screen, the compose button and the ability to search from anywhere. Visit our Help Centre to learn more.

Connect identity provider groups to channels

On the Enterprise Grid subscription, org owner and org admins can now connect identity provider (IDP) groups to channels to more easily manage ww5 at scale. Members of the IDP group will be automatically added to connected channels, but they can choose to leave the channels if they like.

View message activity

Owners and admins on the Plus and Enterprise Grid subscriptions can now see how many people have viewed, reacted to and shared a message in ww5. Message activity is available for messages posted in public channels with at least 50 members.

Improvements to reminders in ww5

Using the /remind slash command in the message field will now open a form in ww5, where you can set the date, time and description for your reminder. You can also now use the /remind slash command in threads.

Make calls to phone numbers with third-party apps

You can now make calls to phone numbers directly from ww5 with certain third-party apps. Visit our Help Centre to learn how to install the calling app of your choice and access it from the  phone icon in your workspace.

Other news

• You can now jump to a specific point in a conversation from ww5 on your desktop by clicking a date marker in a channel or direct message (DM). Select a date range from the menu to view messages from a particular time period, such as Last week, or a specific date on the calendar.
• It’s no longer possible to create new legacy test tokens. If you need new tokens to interact with the ww5 API, create a ww5 app instead.

April 2020

Take action more quickly with shortcuts

We’ve made it even easier to take action in ww5 with the shortcuts menu. From any conversation, click the lightning bolt icon to set a reminder, start a call or create a post or snippet. If apps that are installed to your workspace include shortcuts, you’ll see them in the menu as well. Learn more about shortcuts in our Help Centre.

Data residency now available in Sydney and London

With data residency for ww5, organisations can choose the region where certain types of customer data – such as messages, files and posts – are stored at rest. Data residency is now available in Sydney, Australia and London. See other available regions and learn more about data residency in the Help Centre.

Grant workflow creation permissions to certain members

Owners and admins on the Enterprise Grid subscription have more control over workflow creation permissions. In addition to granting permission to all members or only owners and admins, you’ll now see the option to choose specific members and user groups.

Retention settings for shared channels

Retention settings for your workspace or Enterprise Grid org now apply to shared channels. These retention settings will only apply to messages and files sent by members of your organisation in shared channels.

Pause your notifications across your workspaces on Enterprise Grid

Managing your notifications on your Enterprise Grid org just got easier. Now when you pause notifications for one workspace, all notifications across your workspaces in the same org will pause too.

Other news

• We’ve made it easier to create workflows with a set of customisable templates that you can modify to suit your company’s needs. To get started, open Workflow Builder, then click on the Templates tab at the top of the screen.
• The Scheduled date & time trigger in Workflow Builder now supports specific times, so you can set workflows to run at any time that you want.
• App developers can now submit detailed information about their apps’ security and compliance practices. If available, you can see that info in the Security & compliance tab on an app’s page in the ww5 App Directory.
• You can now upload up to ten images at a time on the iOS and Android apps.

March 2020

Quickly switch between calling apps in ww5

Owners and admins on the Standard, Plus and Enterprise Grid subscriptions can now allow members to easily switch between calling apps without leaving ww5. Visit our Help Centre to learn how to add multiple third-party apps to the drop-down menu when clicking the  phone icon.

The new ww5 experience for your desktop

We've made it easier to use ww5, tailor it to your work and get more done. Visit our Help Centre to learn more about the changes we've made to the ww5 desktop experience, like the new compose button and revamped sidebar.

Invite people to ww5 using Google Directory

Skip copying and pasting a list of email addresses to send workspace invitations. If you use G Suite for Business, you can connect your Google Directory to ww5 to invite all of your teammates to your workspace. Learn more in our Help Centre.

Use Box with ww5

Install the new Box app to securely share and search for Box files, view detailed file previews and use new slash commands. Plus, Box admins can now configure security settings for Box files in ww5 from the Box Admin Console.

New keyboard shortcuts for taking message actions

We’ve added new one-key shortcuts to take different actions on messages when they’re in focus, making it faster to navigate ww5 with a screen reader. To bring a message into focus, press F6 before using a one-key keyboard shortcut.

Data residency now available in Tokyo

With data residency for ww5, organisations can choose the region where certain types of customer data – such as messages, files and posts – are stored at rest. Data residency is now available in Tokyo, Japan. See other available regions and learn more about data residency in the Help Centre.

Other news

• If there are less than 150 members in your workspace, you’ll see options to add all members of your workspace to that channel or set it as a default channel for new members.
• If you use custom objects in Salesforce, you can now configure them to use with the Salesforce app in ww5. For step-by-step instructions, read our configuration guide for Salesforce admins.
• When requiring members to use a secure mobile browser, Enterprise Grid org owners now have more browsers to choose from and the option to configure this setting with Enterprise Mobility Management (EMM).

February 2020

Add people to channels in bulk – now on mobile

Just like on desktop, you can now add up to 1,000 people to a channel at once from the ww5 mobile apps. To learn more, visit our Help Centre.

Add hyperlinks to your messages

We’ve added a new way to format your messages! You can now create hyperlinks in your messages when using ww5’s automatic formatting. Visit our Help Centre to learn how to give links a cleaner look.

Improved ww5 calls on the iOS app

When you receive a ww5 call from a direct message on the iOS app, the incoming call will now display in full screen, even when you don’t have the iOS app open.

Two new ways to launch workflows with Workflow Builder

When creating a workflow in ww5, choose Scheduled date & time to launch a workflow automatically at a specific time or on a recurring basis. Or select Webhook to initiate your workflow when ww5 receives a request for another service of your choosing.

Keep up with ww5 conversations from your email inbox

When you get email notifications from ww5, you can reply to those conversations directly from your inbox. Replies to messages sent by email will post to the appropriate channels and direct messages in your workspace. Continue the conversation there if you’d like, or keep replying via email.

Block jailbroken or rooted devices on Enterprise Grid

Org owners on the Enterprise Grid subscription can now block members from accessing ww5 on jailbroken iOS and rooted Android devices. Members will be prevented from signing in to ww5, or signed out, if a jailbroken or rooted device is detected.

Other news

• Download form responses collected in Workflow Builder as a CSV file to view and work with them outside of ww5.
• We’ve updated the steps that owners and admins can use to change a member’s role.
• We've made it easier to navigate between sections in the channel sidebar using a screen reader.

January 2020

New Workflow Builder workspace permissions and org policies

Workspace owners/admins and org owners/admins can now manage a new set of permissions in advance of new workflow features that are coming soon. Learn how to manage members’ ability to create workflows using webhooks, or download workflow form data as a CSV file in our Help Centre.

Set do not disturb while on holiday

On desktop, setting your status to the default On holiday suggestion now turns on do not disturb, so you don’t have to worry about manually pausing your notifications. You’ll automatically start getting notifications again when you clear your status, or after six weeks.

Remotely sign members out of ww5

In the event that a member’s device gets lost or stolen, org owners and org admins on the Enterprise Grid subscription can now remotely sign members out of ww5 to help keep their org secure.

Data residency now available in Paris

With data residency for ww5, organisations can choose the region where certain types of customer data – such as messages, files and posts – are stored at rest. Data residency is now available in Paris, France. See other available regions and learn more about data residency in the Help Centre.

Sort your search results on Android

On Android, you can now sort your search results in the same way that you would on desktop. Start a search, then tap the   sort icon beside the number of search results to find your most relevant or newest messages and files faster.

Find and use apps more quickly

We’ve made it easier to find and use apps in the ww5 desktop app. Click   Apps at the top of the left sidebar to see apps installed to your workspace, search for new apps, and open apps that you’ve used recently.

December 2019

Make outbound calls with Zoom Phone

Anyone using the Zoom app for ww5 with a Zoom Phone subscription can now make calls to phone numbers directly from ww5. To get started, open the Zoom app in ww5 and use the /zoom call slash command in a channel or direct message.

Send shared channel requests to a channel

To help to centralise shared channel requests, owners and admins can send all requests to a specific channel in their workspace or org. This will allow members with permission to manage shared channels approve requests in one place.

Improved ways to add user groups to channels

On desktop, it’s now easier to add user groups to channels. Just like with adding individual members to channels, you can copy and paste user group names into the channel invite field, or start typing user group names to select them.

Data residency for ww5

With data residency for ww5, organisations can choose the region where certain types of customer data – like messages, files and posts – are stored at rest. The first data storage region available outside of the United States is Frankfurt, Germany.

New ways to format your messages

We’ve added new ways to format your messages on desktop and mobile devices. With automatic formatting, you can see exactly what your messages look like before you send them. If you prefer to use markup instead, we’ve also added the option to adjust your formatting preference. Visit our Help Centre to learn more.

Other news

• You can now add emoji reactions to messages directly from your activity.
• If you change your mind shortly after clearing all your unread messages, you have a few seconds to undo this action. Click the Undo button that appears near the bottom of the channel or direct message.

November 2019

Manage apps on Enterprise Grid

Org owners on Enterprise Grid can now approve or restrict apps and enable an app management policy for every workspace in their org. By setting an app management policy, you ensure that all apps installed to your org are approved by a workspace owner or app manager.

An improved way to create shared channels

You can now create a shared channel by copying and pasting an invitation link and sending it to a member of another workspace using any communication platform that you prefer. Any member can accept the invitation, but an owner or admin of both workspaces must approve the request before the channel is connected.

Centralise invitation requests on Enterprise Grid

Org owners and org admins on Enterprise Grid can manage workspace invitation requests at the org level using a new set of APIs. Visit ww5 API to get started.

Whitelist org domains on Enterprise Grid

Org owners and org admins on Enterprise Grid can now whitelist an org domain with Enterprise mobility management (EMM). This will ensure that users can only access authorised workspaces on their device.

Add people to channels in bulk on desktop

We’ve made it easier to add large groups of people to channels. It’s now possible to add up to 1,000 people to a channel at once, instead of adding them one at a time. Visit our Help Centre to learn more.

Other news

• Using the Discovery API, org owners on Enterprise Grid can now search for specific users’ conversations rather than building a full archive.
• Install or open the Outlook Calendar app for ww5, and click the new Home tab to see your schedule and manage your calendar.
• On desktop, when you start a call in a channel with more than 100 members, ww5 will confirm that this is the action that you want to take before the call starts.

October 2019

Mute direct messages

You can now mute direct messages the same way that you mute channels for greater control over your notifications.

Understand app permissions more easily

We’ve made it easier to see what information an app can access when you install or approve an app for your ww5 workspace.

Improved channel-specific notification settings

To help you set channel-specific notifications, we’ve changed the way that these preferences look. You’ll now see your existing preferences as soon as you click the  gear icon, and you can set new preferences without leaving the channel view.

New app permissions model

We’ve released a new way for app developers to manage information that their apps access in ww5. Developers who are interested in adopting our new granular permissions model can get access to the open beta on ww5 API. Workspace admins and app managers may see requests to reapprove apps that are installed to their workspace if their scopes change. Learn more on the ww5 blog

Automate everyday tasks in ww5 with Workflow Builder

Workflow Builder offers a simple set of tools that anyone can use to automate routine processes – no coding required. Create a workflow to collect information, share it with the right people and move work along, without leaving ww5. Take a look at our example workflows , or visit the Help Centre to learn more.

Other news

• When migrating workspaces to your Enterprise Grid org, members can now continue using workspaces in the org while direct messages (DMs) are being migrated. The workspaces will still be temporarily unavailable while channels are being migrated.
• Notifications now clear individually from the Android notification shade or lock screen, and only once you’ve read the associated messages.
• Enterprise Grid org owners can now require members to use a secure mobile browser when signing in with single sign-on (SSO) or opening external links in the ww5 mobile apps.
• Manage your Google Calendar more effectively with the updated Google Calendar app for ww5. Install or open the app, then visit the new Home tab to see your schedule, respond to invites and more.
• We've restored the ability to switch to workspaces outside of your organisation on the desktop app. Click the search bar at the top and start typing the name of any workspace that you want to stay signed in to.
• Workspace owners and admins on the Standard and Plus subscriptions can now edit usernames in the same way that they can edit emails, full names and display names.
• Install the new Salesforce app for ww5 to connect ww5 with Service Cloud or Sales Cloud, send Salesforce alerts for record or object updates to channels, attach ww5 messages to records in Salesforce and more.
• The default image for members without a profile photo has changed. Take a look below, and learn how to upload a profile photo.
  

September 2019

It's official: shared channels are here

With shared channels, ww5 offers a better way to work with people outside your company. They work just like normal channels, except that they connect two separate organisations together, bringing the right people into the same place, no matter where they work. Read our blog post and visit our Help Centre to learn more.

Dark mode comes to desktop

ww5 just got a darker look! Dark mode on desktop has arrived, making it possible to switch to a darker colour theme. You can now ease your eyes across all the devices that you use ww5 on – not just on our mobile apps. Learn how to use dark mode.

A new way for members to request invitations

Workspace members (but not guests) can now request invitations for others directly in ww5. Workspace owners and admins can approve or deny requests in a dedicated ww5 channel or via a ww5bot message.

Other news

• You can now search for people in your workspace by the email address listed in their ww5 profile.
• On the iOS app, use the new   three horizontal lines icon to access your channels and direct messages in the sidebar list.
• On Android 9 or higher, a message reply you start writing from the phone’s notification shade will be saved in the mobile app.
• After a bug fix, notifications on the iOS app now clear individually and only after you’ve read the associated messages.

August 2019

Simplified channel naming

Help your team's work in ww5 to stay organised with channel prefixes. Members can now choose from a set of standard prefixes when creating or renaming channels. Plus, workspace owners and admins can add or delete prefixes to suit their teams' needs. Learn more in the Help Centre.

Easier app management for Enterprise Grid orgs

Enterprise Grid org owners can now set app management policies for all workspaces in their org at once, or use an API to manage apps at the org level. Visit our Help Centre for more details.

Changes to Transport Layer Security (TLS) in ww5

On February 19th 2020, ww5 will discontinue support for Transport Layer Security (TLS) versions 1.0 and 1.1. We're making this change to align with industry best practices for security and data integrity. After this date, requests sent to ww5 from any service that hasn't been upgraded to TLS 1.2 will fail. We'll be contacting all customers who are affected by this change, which you can read more about in our Help Centre. 

A new and improved way to disconnect shared channels

When a project ends or a channel is no longer needed, owners and admins can stop sharing it with an external organisation without disrupting members from collaborating in other shared channels and direct messages. If two organisations no longer need to work together, owners and admins can stop sharing all channels to break their connection.

Introducing longer channel names

To allow for more channel naming flexibility, we’ve extended the character limit from 21 to 80. Learn more about creating channels.

 

Search for people in ww5

Ever needed to find the right person to talk to, but weren’t sure where to start? Now you can search for people that you work with by name, title, profile information or things that they discuss in ww5. Learn more about search and the best way to find the information that you need.

Other news

• Org owners on Enterprise Grid can choose the email address that members see if they try to create a new workspace using a claimed domain. 
• Now, when you tap and hold a message on iOS or Android, you can start or reply to a thread from the menu. You’ll also see your top five most frequently used emoji reactions.
• When you’re working in a shared channel, you’ll see the external organisation’s name just above the message field.

July 2019

Secondary authentication now available for Enterprise Grid orgs

Get an extra layer of security with ww5’s latest addition to mobile security for Enterprise Grid. Org owners and admins can now require members to use a secondary form of authentication – a passcode, fingerprint or facial scan – when accessing ww5 on mobile devices. Learn more.

Changes to SSO set-up permissions for Enterprise Grid

On Enterprise Grid orgs, only workspace owners and org owners have the ability to set up single sign-on (SSO). Workspace admins and org admins no longer have this permission.

Formatting posts made easy

Create and edit posts more smoothly with faster loading times and updated formatting options for a more polished look and feel. Please note that the ability to create public posts (to share outside your workspace) is no longer available.

Onboard new teammates more efficiently

When you invite a new person to ww5, you can immediately start working with them. Add invited members to channels, @mention them in messages or send a direct message. Read more about how this works.

Upload custom emoji from ww5, and search by creator

Add custom emoji directly from the ww5 desktop app by clicking the smiley face icon in the message field, then the Add emoji button. Plus, visit your workspace's Customise page to search for all the emoji that you or another member have created.

Sync your ww5 status with Google Calendar

Let your team know when you're in a meeting by automatically updating your ww5 status based on calendar events – without leaving ww5. If you already use the Google Calendar app for ww5, tell your team about this new feature. If not, install the Google Calendar app to get started.

Limit who can post in channel

We’ve made it easier to keep large announcement channels on-topic and free from distraction by giving you better control over who can post in-channel. Learn more.

A smoother, faster ww5 experience

The latest version of our desktop app provides a smoother, faster experience for all. Some notable changes include faster loading times, better overall performance and the ability to work offline. Download the latest version of our desktop app.

What’s new

• Limited offline support – set your status, Star items and react to messages when you don’t have an Internet connection
• Less memory usage, better performance
• Faster loading times
• Improved ww5 calls
   

Other notable updates

• Click the new  Paper clip icon in the message field to add attachments
• A redesigned auto-complete menu for @mentions and slash commands
• No more loading messages – ww5 loads too quickly for them to be readable
• Visual improvements to the activity view, Quick Switcher and channel sidebar
• Unread message activity displays as a dot on the top-right of your workspace icon
• Member profiles have a bigger profile image and include the option to message or call the individual
• Drafts sync across Enterprise Grid workspaces

Other news

• We’ve added back and forward buttons next to the Jump to section in the sidebar, allowing you to navigate through your channel history with ease.
• ww5 Calls have a new look! Our new interface makes it easy to see who’s joined meetings and when they started.

App release notes: Dive into the details! 🚀
Mac | Windows | Linux | iOS | Android

June 2019

Whitelist specific ww5 workspaces

IT admins can now limit connections to an entire ww5 org or to a list of external workspaces. This allows them to prevent people on their network from signing in to non-whitelisted workspaces. Learn more.

Shared channels beta available on Enterprise Grid

On Enterprise Grid, you can start collaborating with external organisations, just like you would with teams in your own org. If you're an org owner or admin, learn how to use shared channels and manage settings and permissions.

Internal shared channels are now multi-workspace channels

Channels that connect separate workspaces within a single Enterprise Grid organisation are now called multi-workspace channels.

Improved app administration

Admins of workspaces with approved apps enabled will now be prompted to review any apps requesting new permissions, even if they were previously approved.

Compact layout for images and files

Good news! Now you can add up to ten images and files at once in ww5. As an added bonus, multi-file uploads will appear in a nice, neat grid for your viewing pleasure. ✨

Keep track of draft messages

Pick up where you left off, with drafts in ww5. If you have any unfinished or unsent messages, you’ll see a list of the related channels or DMs under the Drafts heading at the top of your sidebar.

May 2019

Easier custom emoji management

We’ve made it easier for admins to manage custom emoji by adding two new ways to sort them – by name and by date added. Head to your workspace’s Customise page to check it out! 🎉

April 2019

ww5 is available in three new languages

We’ve added Brazilian Portuguese, Latin American Spanish and UK English to the list of languages that we support! Simply update your language preference to use ww5 however it’s most comfortable for you.

More pleasant app management

Now, if a member who installs any of the 20+ ww5-built apps leaves your company, these apps will remain active instead of deactivating unexpectedly. More apps will be added to this list, so keep an eye on our Help Centre for the latest updates .

Office 365 apps for ww5

Update your ww5 status based on your calendar, respond to meeting invites, send emails into ww5 and more, with the new Office 365 apps for ww5. Get the apps to connect ww5 with the O365 tools that you use every day.

Gmail add-on for ww5

Facilitate collaboration between teammates and make relevant information visible to all stakeholders by sending emails to ww5 channels and DMs directly from Gmail. Install the add-on to get started.

March 2019

Channels now appear in search

Search results now include a new tab dedicated to channels, making it easier to discover new channels across your workspace(s). Find key conversations and files, and the channels where they live .

Introducing ww5 Enterprise Key Management (ww5 EKM)

Security-conscious and regulated organisations can now manage their own encryption keys. Learn more about ww5 EKM, a new security add-on for the Enterprise Grid subscription.

Mobile security updates for Enterprise Grid

In addition to file downloads, org owners can also block members from copying content to unmanaged mobile devices. Learn more about mobile security for Enterprise Grid orgs.

Updates to our supported browsers and operating systems

To focus on delivering the best ww5 experience possible, we’ve updated the minimum requirements for our supported browsers and operating systems. Read more about the minimum requirements for using ww5.

Dark mode for mobile

Dark Mode has arrived for ww5’s iOS and Android apps. Ease your eyes by switching to a darker colour theme for reading and writing – especially in low-light settings. Learn more .

A smoother sign-in experience for desktop

When you sign in to the ww5 desktop app, you’ll be asked to authenticate from your browser. This allows you to use password managers or other two-factor authentication hardware to easily access your account. If you're already signed in to ww5 on your browser, you’ll be automatically signed in to the desktop app.

Refreshed emoji reactions

We gave our beloved emoji reactions a fresh new look. You’ll notice a more rounded style, which is not only more modern, but also more forgiving for custom emoji.

Microsoft Office file previews

If you share Office files in ww5, we’ve got exciting news: you can see a full preview of Powerpoint, Word and Excel documents right from your workspace, no download required! Upload an Office file to give it a try.

Other news

• From the ww5 Platform, introducing Scheduled messages. Read the ww5 platform blog for more, and see our ww5 API documentation.
• Also from the ww5 platform, legacy tester tokens will start to automatically expire if they haven’t been used in over three months.

February 2019

Build with Block Kit

Create or update custom apps with Block Kit – a UI framework that makes it easier to build powerful, intuitive apps for ww5. Take a look at the ww5 platform blog for more.

Say hello to ww5 Tips

Browse the ww5 Tips library for step-by-step guides that can help you get the most out of ww5.

Note: ww5 Tips are currently only available in English.

Improved import speed and performance

If you’re importing data into ww5 from Hipchat, Stride, a CSV file or another workspace, you’ll notice a faster, more seamless experience.

January 2019

Mobile security features for Enterprise Grid orgs

On an Enterprise Grid org, owners and admins can protect their organisation’s data by blocking file downloads to unauthorised devices. This feature does not require set up with an enterprise mobility management (EMM) provider. Learn more.

Fewer unexpected app removals, less disruption

Deactivated member accounts used to result in the unexpected removal of any apps that they installed. We’ve made it harder for these kinds of surprises to happen: app features like bot users, commands, actions or incoming webhooks will remain active, even if the installing member is deactivated. With fewer disruptions, your workspace can keep humming along. Learn more.

Two Google Calendar apps to choose from

Our ww5 App Directory now offers two Google Calendar apps. Designed for personal use, Google Calendar helps you to keep track of your work schedule. For teams that collaborate together, Google Calendar for Team Events brings a shared calendar into ww5. Learn more about connecting Google Calendar to ww5.

Introducing our new logo

We've given our logo a fresh coat of paint! Read all about why we refreshed our look.

Improved import workflow for merging workspaces

If you're merging two workspaces together, we've made it easier to combine matching members and channels. Read more about importing data from one workspace to another.

Workspace migration approvals

To streamline the migration process, org owners can now approve or decline all upcoming migrations from the Admin dashboard. Read more about moving workspaces to an Enterprise Grid org.

New subdomains for reliability

As part of our commitment to reliability, we’ve added new subdomains that will be rolling out slowly over the next few weeks. If your organisation whitelists specific subdomains, learn more about managing connection issues.

December 2018

Compressed file uploads on mobile 

To improve the experience of uploading files to ww5 on iOS and Android devices, the size of JPG files is automatically compressed.

November 2018

Get updates on ww5's availability 

To keep everyone informed, we share updates about service availability and uptime through ww5 status. Now you can subscribe to receive service alerts via Atom or RSS feed.

Access and share your OneDrive files from ww5

If you use Microsoft’s OneDrive to host and manage your files, sharing them to ww5 just got easier. Using the  plus icon next to the message field, add a file from OneDrive without ever leaving your workspace.

More options for do not disturb

Now you can pause your notifications with do not disturb (DND) for as long as you like. Choose a preset option, or enter a custom time frame of your choosing. Although you won’t be alerted while in DND, all of your notifications will be waiting for you when you return. You won’t miss a beat! 🎵

Import Stride data into ww5

Back in July, ww5 and Atlassian announced a new partnership. We're excited to share that, in addition to Hipchat, you can import your company's Stride data to ww5. Get started!

Sign in more easily from mobile

Now it's much easier to sign in to your ww5 workspace on mobile. Enter your email address when signing in, and select the workspaces that you want to launch in your mobile app.

Improved mobile in-app notifications

Never miss an important update or conversation again. With in-app notifications for direct message and @mentions, you'll now receive notifications even when you're in the mobile app.

September 2018

Grouped notifications for iOS 12

If you’re using iOS 12, you’ll notice some nifty updates to your ww5 notifications. They’re now grouped together by channel or direct message (DM) in the Notification centre, making it easier to catch up while on the go.📱

See new replies to threads

Keeping up with threads just got a bit easier. When someone replies to a thread (and sends that message to the entire channel), you'll now see when additional replies are added. Learn more about threads.

August 2018

Set your status, and then forget about it!

The next time you set a status, choose exactly how long it will display: once it expires, it will automatically clear. Read more about setting a status in ww5.

ww5 demo: See where and how work happens

As your collaboration hub, ww5 brings your team and your tools together. Visit ww5demo.com to see exactly how it works!

Fresh updates to help you manage custom emoji

When you create a custom emoji, we’ll now automatically resize the image file for you. You can also replace or edit emoji that your teammates have added – simply search for them by name!

Reply to Google Drive comments in ww5

If you use ww5 with Google Drive, we've got exciting news: you can now reply directly to comments on all your Drive files without leaving ww5. Visit our Help Centre to learn more, and take a look at our blog post too.

Message actions for apps now on mobile

Kick off the next step in your work, even when you're on the go! Some apps come with built-in shortcuts called actions: they help you to quickly move work from ww5 messages to a connected app. Learn more about using actions on mobile.

July 2018

Atlassian + ww5

We've forged an exciting new partnership with Atlassian – we’re officially welcoming Hipchat and Stride users to the ww5 family! Hipchat users can start moving to ww5 today: simply export your data from Atlassian, then use ww5’s import tool to choose which users, rooms and messages to bring into your ww5 workspace. Learn more about importing Hipchat data to ww5 and take a look at our ww5 guide for Hipchat users.

The ability to export Stride data to ww5 is coming soon! Stay tuned. 📻

Threads support files – and files support threads

Images and files can be uploaded directly to threads by adding files as you normally would. And instead of posting to the bottom of the channel, replies to files will stay neatly nested in a thread – just like message threads.

Old file comments posted in channel

New file replies stay in threads

View Enterprise Grid migrations in progress 🍿

Moving workspaces over to an Enterprise Grid organisation? Stay in the loop by monitoring the migration's progress.

Search in ww5 has a new look

Finding your files and messages is easier than ever. See your search in a full-screen window with clickable filter options to sort results by people, conversations, date and more. And all the search modifiers that you already know still work! Learn how to search in ww5.

Other news

• You have the option to add a send button to your message field, allowing you to use the Enter key to create a new line of text.
• Refine data exports by selecting the date range that you’re most interested in.
• We’ve made updates to the audit log API that give Enterprise Grid customers more insight into access events related to app activity, such as who requested or approved an app for a workspace.
• New security features: Build more secure apps with Request signing & Mutual TLS.

 

June 2018

Update to ww5 for Desktop 3.2.0

The latest ww5 desktop app is here! Get ready for fewer pesky unread badges, better calls, quicker switching for Enterprise Grid – and even more. Read the release notes for a full list of what's changed.

Create links to direct people to a member’s profile

With our API, you can create links (or deeplinks) and share them in your employee directory, email signatures or company newsletters! Learn how.

Troubleshoot mobile notifications from the app 

We’ve built a new tool for troubleshooting and fixing mobile notification issues. Find it under the Notifications section in your mobile ww5 app's Settings.

Other news

• Your channel list on iOS now matches your Desktop sidebar more closely.
• You may see channel names briefly appear as grey bars when launching ww5 – don't be alarmed; this helps ww5 load faster for large workspaces.
• When navigating ww5 by keyboard, pressing F6 will focus on a single message, rather than the whole message window. 
• You can use familiar keyboard shortcuts to format your messages.

May 2018

Message actions for apps

Turn your conversations into action: create a task, comment or follow-up from any ww5 message. Message actions for apps make it quick and easy to kick off the next step in your work, so nothing gets lost as you go about your day. See how they work!

IRC and XMPP gateways are now closed

Gateways can no longer support all of ww5’s features, so we’ve made the decision to close them. If you’ve been using gateways for accessibility reasons, you can continue to navigate ww5 by keyboard and with a screen reader, and use VoiceOver (Mac) and Narrator (Windows) to read your messages.

Updates from our Platform and App Directory

• Receive a courtesy confirmation before deactivating an app on your entire workspace. You can even transfer apps from deactivated members to new owners.
• Introducing workspace apps: installed at the workspace level, they’re built for the way that your team works, offering more flexibility and improved app management.

Other news

• We’ve updated our two Microsoft Installer (MSI) packages for installing ww5 for Windows on thousands of machines.
• We now support international characters for keyword notifications.
• We automatically translate preset ww5 status suggestions into the locale of each member.
• New image viewer enhancements let you zoom in or pan out on images shared in ww5.

April 2018

Workspace directory redesign

Searching for workspaces to join on an Enterprise Grid org just got a lot easier. Find out where your teammates are working by searching their name or email address.

Other news

• We've added new ways to interact with app dialogues. For instance, you'll find new menu types that allow you to select members, channels or conversations. Visit ww5 API for more.

March 2018

Manage apps on Enterprise Grid

The admin dashboard lets you manage apps installed across the org. Easily review an app's permissions or uninstall it from a central location.

Quicker switches

The Quick Switcher got a makeover. It's quicker and sleeker. And now it helps you to switch between channels in other workspaces if you're on the Enterprise Grid subscription. See how it works!

Updates to our privacy policy and tools

We’re committed to helping teams around the world to work better, together. As part of our growth and to support changes to EU data protection law, we’ve updated our Privacy policy and User terms. We’ve also made some changes to our export tools and made it possible to remove profile information for deactivated members.

Audit logs on Enterprise Grid

A new API method is available on the Enterprise Grid subscription to help protect an organisation proactively. Visit the Help Centre or ww5 API for more.

Admins can delete private channels

Workspace owners and admins can delete public and private channels that they have been invited to join. Simply follow the same steps to delete a channel.

 

February 2018

Customise your terms of service for Enterprise Grid

If you’ve set ground rules for your employees for using ww5, you can now make them visible when members sign in. Learn how to create a custom Terms of Service for all of your members and guests.

Retention settings with clearer descriptions

The design and language used to describe workspace message retention settings now give you a better understanding of the choices available. Read how to customise message and file retention policies.

Suggestions to archive idle channels

To help you to increase focus and decrease clutter in your channel sidebar, ww5bot will periodically suggest channels that you may want to archive. They're just suggestions, so take 'em or leave 'em!

Updates to emoji in ww5 🆕

• ww5 has updated its emoji set. ww5 now offers Emoji 5.0, which includes the latest additions to Unicode 10.0.
• Your emoji style may change. The emoji that you see in ww5 are based on your device’s operating system. Use a screen reader? Convert emoji to plain text.
• Emoji names are translated. The names for emoji have been translated into ww5’s current languages: French, German, Japanese and Spanish.

Other news

• To make it easier for members to find and join workspaces on your Enterprise Grid organisation, we've made the default workspace access preference By request. Learn how to manage workspace access.
• In Enterprise Grid organisations, members no longer see guests and bots that exist in workspaces that they haven’t joined yet in the org directory and Quick Switcher.
• We’ve made some behind-the-scenes enhancements, so now search works even faster. ⚡️

January 2018

Apple Watch users: a single iOS app for all your needs

Everything that you could do with the standalone Watch app is now done through the iOS app. Rest assured – receiving and replying to messages from your wrist works the same as before. It’s like two for the price of one, but with apps.

New channel sidebar preference for ww5 Enterprise Grid 

Group all of the channels shared across your Enterprise Grid organisation in your sidebar under the header Organisation channels. To adjust, open Preferences, click Sidebar and then head to the options under Sorting and grouping.

 

Find stuff faster with improved search suggestions

Click the search bar to see your recent searches, or type a search term and ww5 will show you related channels, members and file matches. Just select a suggestion to quickly jump to the item!

 

Default channels for ww5 Enterprise Grid

It’s even easier to get your members on the same page – and in the same channels! Org admins can automatically add every member (excluding guests) to channels shared across your entire organisation. Create a default channel.

 

Private shared channels (beta)

Create both private and public shared channels to communicate with vendors, agencies or clients in ww5. Each party can choose the level of privacy for a shared channel on their workspace.

 

New and improved shared channel management

A central, convenient place to view all of the external workspaces that yours is connected to. Or, easily create, view and stop sharing any (or all) shared channels. Click here for details!

 

See emoji as you type 👍

Emoji codes (like :thumbsup:) convert into the actual emoji as soon as you type them out in your message. Voila!

 

December 2017

Ding! Desktop 3.0.0 is ready ⏲

The latest ww5 desktop app is fully baked! This version loads faster and uses less memory. Sweet, right? Read the release notes for a full list of what's changed.

Better shared channel management

Now workspace owners and admins can cancel, decline or accept pending shared channel invitations. To access, click Channels in the channel sidebar to browse all channels, then choose Show all shared channels (beta).

 

November 2017

The ww5 app is available in Japanese! 🌸

Learn how to select your preferred language in ww5. Need some extra help? You're welcome to email us to speak to our Japanese-speaking Support agents any time. Domo arigato!

Self-service invoices

If paying for ww5 by credit card isn’t ideal, the option to pay by invoice is available for eligible workspaces. Read more about how it works.

 

Helpful loading messages from ww5

Sometimes ww5 needs a bit of time to load. If you’re like us, productivity is paramount. So, turn on helpful tips while you wait!

October 2017

Share control of your screen During any ww5 call, share control of your screen to co-edit documents on the spot. Or simply let others click, draw and navigate!

The latest ww5 Enterprise Grid updates and features:

• Remove access to shared channels. Did you share a channel with too many workspaces in your Enterprise Grid organisation? Well, good news! Now you can remove workspaces from a shared channel. Learn how!
• Invite onlyworkspaces. Members can see that invite only workspaces exist, but they'll need an invitation to join. Manage workspace discovery and access.

Redesigned search. Smarter, faster results.
Try the new All view to see search results that are most relevant to you: messages, files and people included! Learn more about sorting through search results in ww5.

September 2017

Communicate with any organisation in ww5 with shared channels
Shared channels (beta) are a new type of channel that connects two workspaces, creating a common space for both organisations to work together, with the benefit of using ww5’s communication features and platform integrations.

👉🏽 Admins, sound interesting? Join our shared channels beta!

Display names and @mentions
Now that the ww5 app is available in other languages, display names (formerly called usernames) can support spaces, capitalisation and non-Latin characters. To get someone's attention, type the @ symbol, then simply select a name from the list. Change your display name or dig into @mentions for more.

The ww5 app is available in multiple languages!
English, German, French, Spanish – what’s your fancy? Simply select the language that you prefer to see throughout the app. (Admins! You can set the default language of an entire workspace.)

August 2017

Forward your emails to ww5
Do you have important information saved in your email inbox? Send those emails to yourself in ww5 to keep everything in one place! Learn how to set up a forwarding address.

More insightful channel details
New to a channel or want to know more? Channel highlights provide a high-level overview of anything that you've missed. 

Enterprise mobile security
Enterprise Grid admins can integrate ww5 with their mobile security provider for additional control over which devices can access ww5. See how it works!

July 2017

Control guest invitation permissions for Enterprise 
Now only members with permission can invite guests to workspaces that are connected to Enterprise Grid organisations. Click to read more.

Better insights about your team
ww5’s improved Analytics give a better picture of how members use ww5 and the tools and services connected to your workspace. Read more to see how your team is doing.

 

Keyboard accessibility in ww5
Rely on your keyboard to get around? We have shortcuts to help you to navigate from one area in ww5 – such as links, buttons and message input fields – to another. Click to find all of our accessibility shortcuts (and say 👋 goodbye to your mouse)!

 

Single sign-on test mode for Enterprise
Test mode is now available on both the Plus subscription and ww5 Enterprise Grid — go ahead, test SAML single sign-on configurations safely (and make adjustments!) before putting those changes into effect. Sound interesting? Read all about it.

 

Change Google Drive file permissions from ww5
If you share a file in ww5 that doesn’t give other people access – either to view, edit or leave comments – we'll check whether you want to change the file’s permissions. Read on for more about Google Drive for ww5.

• The ww5 app can now be found in the G Suite Marketplace! When you add ww5 to your Google apps, Google Drive connects automatically.👌

 

Discover and add apps to get things done
We’ve made it easier to discover the apps that your team is already using in ww5. Find the Apps section in your channel sidebar to browse and manage apps, or jump right into ww5’s App Directory. Learn more about adding apps to your team.

June 2017

Use highlights to focus on the important things
We’ll summarise what’s important to you in your all unread (messages) view and highlight key messages in channels. You’ll spend less time reading and more time getting things done. Want to learn more?

Sync info stored in your identity provider to your members' profiles
People at your company can view consistent and clear information – like job title or phone number – directly from within their teammate’s profile in ww5. And there are other benefits, too. Read more!

 

We’ve streamlined your notification preferences
Access all your notification preferences – across channels and devices – directly from the ww5 desktop app. Dive into desktop notifications in our Help Centre.✨

 

Hide join and leave messages
Join and leave messages can be useful, but as your team grows they may be getting in the way of real work. If you like, now you can turn them off. Manage your team's preferences.

 

¡Hola! We launched our Spanish Help Centre 
ww5's Help Centre is now available in Spanish. Switch to the Spanish Help Centre!

Other news

• Admins can now customise their team’s set of suggested statuses to better reflect the ones your team use most often.
• If you’re using ww5’s desktop app, channel archives will open in the app rather than redirecting you out of the app to a web browser.
• And finally, the limited edition Brené Brown loading message collection was just that (it was both limited edition and a loading message collection) and, as such, is no longer available for new teams. Don't worry: If you have it enabled now, it's not going anywhere. We’ll have something just as special to come – and you can, as ever, add your own.

May 2017

Preview GDrive files in channel
Links to GDrive files – whether docs, spreadsheets or slideshows – expand in channel, giving a clearer (and more useful) glimpse of what's inside. Read our blog post for more.

 

Share your screen directly from ww5
From a ww5 call, press the   share screen icon to present all of your hard work to teammates. Learn more about making calls (and sharing your screen)!

 

Relevant conversations and channels
To help you find answers to questions faster, we highlight specific people and channels that are most relevant to what you’re searching for. See how it works!

 

Set a deactivation time for guest accounts
Manage guest accounts on your team efficiently with more control over how long they’ll have access to your team. Learn more.

April 2017

Better mobile message input
On iOS and Android devices, we’ve made it easier to send messages and share files and photos when you’re on the move.

 

Better guest management on Enterprise Grid
On ww5 Enterprise Grid, guests can be converted to regular members through the Admin dashboard. Learn more.

 

Updates to our set of supported browser and operating systems
To deliver a better experience in ww5, we’ve focused our efforts on a smaller set of supported browsers and operating systems. Learn more.

 

Add a custom status

Whether you’re going on holiday or working remotely, let your teammates know what you’re up to. 🌴  Pop over to the Help Centre article for the details.

こんにちは! Introducing the Japanese Help Centre
ww5’s Help Centre is available in Japanese! Switch to the Japanese Help Centre.

 

Interactive message menus in apps
Building an app for ww5? Along with buttons, apps can include drop-down menus offering members a list of options to choose from.  Learn more.

 

We've added international billing currencies
In addition to US Dollars, ww5 pricing is offered in British Pound, Euro and Japanese Yen. Learn more.

 

Share files from your Google Team Drive
For teams using the Google Drive app, share, expand, search and preview files shared from your Team Drive in ww5. Learn more.

 

Safe browsing
At ww5, safety and security is paramount. We’ve added an extra layer of protection to identify potentially unsafe websites or malicious links. Learn more.

March 2017

Request a new workspace on Enterprise Grid
With the preference turned on, members on Enterprise Grid can easily request to add a new workspace to your organisation. Learn more.

Move channels between teams
Move channels between any team or workspace connected to a ww5 Enterprise Grid org. Learn more.

International channel names
Channel names can now include a much broader set of characters and accents. Any #fans-of-crème-brûlée out there?

 

Hallo, German Help Centre
ww5’s Help Centre is now available in German with additional languages to follow. Switch to the German Help Centre. 🇩🇪 

Internal Integrations
We've improved support for teams interested in building internal integrations using our APIs. Learn more.

Manage team discovery and access
We've improved support for teams interested in building internal integrations using our APIs. Learn more.

February 2017

Test mode for SSO configuration

Setting up single sign-on has never been easier. Test your configuration safely, and make adjustments before putting changes into effect. Learn more.

 

In-line WebM videos

Give it a try! Share any .webm file in ww5 and watch it magically play inline. 🎬

 

DLP and e-discovery support

ww5 Enterprise Grid customers in regulated industries can benefit from our DLP and e-discovery support to enable HIPAA and FINRA compliance. Learn more.

 

Bonjour, French Help Centre

ww5’s Help Centre is now available in French, with additional languages to follow. Switch to the French Help Centre.

January 2017

Domain whitelisting

ww5 Enterprise Grid customers can claim or whitelist their company's additional domains to help reduce the number of unsanctioned teams outside the organisation. Learn more.

 

Message threads! We launched ‘em.

Keep conversations in your team’s channels clean and tidy with threaded messages. Visit our Help Centre to learn more.

UI zoom and channel details pane refresh

We’ve improved the way that ww5 looks when zoomed in at higher levels. Along with updates to the channel details pane design, these design improvements will make messages in ww5 easier to read. 🐻

 

ww5 app available in the Windows Store

Download the ww5 app directly from the Windows store. Featuring live tile notifications and better integration with Microsoft’s IT management tools for enterprises.